Very useful article posted at the Consumerist:
Future Shop is a Canadian consumer electronics retail chain. Charlie used to work there, and has now passed along the 7 most common lies he heard salesmen use on unsuspecting customers. Whether you have a Future Shop in your area or not, you'll find these lies familiar.
1) "The Service Plan covers everything" In fact, it doesn't cover most things. Don't believe any salesman who says it covers physical damage, spills, cosmetic damage, etc. Also, after you have you machine replaced (after 3 repairs), the Service Plan stops working. The salesman will act like the replacement is a benefit, really it's so Future Shop can wash their hands of your buggy hardware.
2) "I'm going to give you a discount"
More often than not my co-workers would lie about high priced items, claiming to take off hundreds of dollars on cables or warranties to trick uninformed shoppers. Always shop around and find out how much things are worth, and watch what the items scan in at instead of taking his word.3) "This model is a Future Shop exclusive"
Danger Will Robinson. "Exclusives" are always a repackaged retail product, usually with a slight cosmetic change, but bumped up several hundred dollars. As my manager put it: "They move the speakers from the bottom to the sides, repaint it and we mark it up". Salesmen make about triple commission on these models, so there's strong incentive to push them.4) "Setup will avoid hours of work"
This only applies to computers, but it's good to know. Most salesmen try to push this on technophobes, saying that it's a complicated procedure involving special tools. Really, they click through the Vista install, run regedit to stop some software and burn a backup disk. Oh, and it's automated. Unless your time is worth about 30 dollars an hour do it yourself.5) "You're saving on x"
With some products there are legitimate discounts available for bundling, and managers have the authority to offer real discounts on unbundled product. However, avoid bundles like "Pay 350 dollars for setup and get free Office and Antivirus". You end up saving about 20 dollars on Office and Antivirus, but you're paying 80 dollars for useless setup still. If you're going for a discount refuse to tack on anything you don't want, and try to push the salesman. It'll hurt his numbers to help you, but he won't want to lose a big sale.6) "You need Monster Cables/Setup/x to make this work well"
Monster Cables are a scam, so avoid them like the plague. They make the salesman about 25 dollars per cable, and leave you with very expensive copper. Similarly, some salesmen say computers won't work well without setup, which less technically-inclined customers tend to believe.7) "You have to buy x"
Legally, the store is obligated to sell you any available (nondisplay) product at the advertised price. Many stores "pre-setup" their laptops to avoid making customers wait for setup. Salesmen see this as an excuse to force the setup on you. Legally (at least in my store), if the customer didn't want setup we had to give them the laptop at the sticker price, with setup. If the salesman is too pushy ask for a manager, who will know the rules a lot better.
ScaryFast says...
I went off to Futureshop to buy a cheap DVD player for my roomate a while back when she bought a new LCD tv and the salesman told me all sorts of BS about HDMI cables.
He told me that cheap cables would work at first but within a few hours to a few days I would start getting white noise all over the screen and then the cable would stop working. He tried to sell me on a short, $100 Monster HDMI cable.
Meanwhile back at home I've been running 25 foot long HDMI cables from Monoprice for $20 that are flawless. No cable I've ever purchased from Monoprice has ever failed me or given me reason to doubt their quality.
Maxime Le Duc says...
About the cable,
Most Monster Cable cost 150-250$. On ebay, you can buy a little bit cheaper cable (well, you won't see the difference, trust me) for......... 1$!!!!!!!!! Ok, include the shipping.... 9$.
If the worst happens, just buy another cable, you need to buy 25$ to pay the same price than 1 at futureshop or other electronic store.
Sally says...
I havent had too many problems with them. I just tell them to leave me alone and go about my shoppping.
Who was helping you today?''
noone.
Kelly says...
I purchase 2 items there years ago and both items broke at different times, they sent them away to be fixed, weeks later and many calls/visits from me, they said my item had been lost and they gave me a new replacement item, which turned out to be an upgrade since they didn't sell my exact item anymore. This happened to both of my purchasing. It least I came out with better products.
Haven't shopped there much since.
Moongalz says...
"Also, after you have you machine replaced (after 3 repairs), the Service Plan stops working."
This part isn't true. I had mine replaced after 4 repairs (3 repairs, fourth time it breaks, then you are allowed a replacement) And to be fair, the salesman upgraded my laptop from a core processor to a duo core processor. From 120GB to 200GB HD. From 1gb RAM to 2gb ram!
Once mine was replaced, since it was still only under a year before I bought it, they transferred a FULL three years to my new laptop. I had used up 11 months by the time I had it replaced, and now I have 2 years 11 months left! I am very happy with the service provided, even though I was advised against buying the service plan from my lawyer cousin who says it's a scam. Yay
Ladena says...
I have written about my experience with the FS extended warantee on the board before.
Basicly, my parents bought a tv and fell for the warantee. Their 2 year old tv broke, the bulb (the broken part) was the "ONLY" thing not covered on the warantee.
To make a long story short, my dad went into FS, bitched and they gave him 2 options. 1) pay for half the bulb ($150) 2) refund the warantee ($450).
My dad took the refund.
A good ending to a bad decision!
L
GGF says...
I bought a cheaper HDMI cable for a Samsung DVD Recorder. The cheap cable didn't work. So cables do make a difference. Especially if you have a 1080p TV and an upconverting DVD player. Is it worth the price for a Monster cable at FS? No. I went to the USA and got a Monster cable at over 1/2 off the price at FS. Part of the problem is 'border gouging'.
The best thing that FS ever told me was the gold ended printer cable would 'allow me to print faster'. Hilarious!
I've also had problems price matching. They would tell me the other store was selling 'stolen goods' and wouldn't honor the price match.
Boo Radley says...
GGF, Monster Cables are a huge rip off and as good as the less expensive ones sold at WalMart.
Ian says...
Consumer Reports says that regular grade cables are just fine and you won't be able to tell any difference. (Unless you *think* you can - then you will forever wish you bought the better ones... plus you will be able to show off to your friends how expensive your cables are! You can't put a price on that!!)
Talee says...
Where we live, when your TV breaks it gets fixed in the gross part of town.. they had us go down to pick it up. Hookers were swarming the building, and inside women that were hanging around appeared to be high and were hitting on my spouse very overtly! It was disgusting.. Future shop didn't care at all, nor did they care it took over 30 days for the shop to fix it. Beware who future shop outsources to!!!
Skippy says...
They also raise their prices in order to make their "sale" prices
seem greater.
I caught them,confronted them and received a B.S. response.
Lesson learned,never buy anything other than DVD's/CD's if that!
tattoodprincess says...
I have had NOTHING but problems with Future Shop. We bought an Acer laptop from them Dec 26-06. Two months later the speakers and headphone jack stopped working. I took it back to the store and asked if there was anything they could do to fix it. I was told VERY rudely by this 16 yr old (I'm only 22 so this isnt ageism) that it wasnt their fault I blew my speakers and tough on me. I demanded to speak to his manager. While we waited over 20 mins for the manager of the computer department (who probably wasnt much older than myself) to come, the resident "geek" took my laptop into his "lab" to see what he could do. He ran some disc through the computer and said there was something wrong with the connection between the jack and the motherboard. He was able to reconfigure the sound card to allow the speakers to work (still only works about the half the time if I click my heels together three time and chant "theres nothing like sound, theres nothing like sound, theres nothing like sound"). Then the manager came out and he said there wasn nothing they could do about the headphone jack problem. It had been more than 14 days since we purchased the computer so they had technically washed their hands of any problems with it. He said we had to go through Acer to get it fixed and wished us the best of luck in a know-it-all-kinda-way and walked away. The guy who "fixed" the speakers went through the trouble of calling Acer and finding out wait times and cost for us, something the manager couldnt be bothered to do, seeing as he had to get back to his game of Guitar Hero at the tv department (I kid you not).
Now, when we bought the computer it was boxing day. It was busy. I understand they're kinda harried and all over the place, but we specifically asked the kid who was helping us what the regular warranty was, he told us 90 days. It wasnt until we went back to get it fixed did ANYONE point out the "14 day warranty" sign. Who finds every bug in their new computer in 14 days? Very few people is my guess. They do it so you're pretty much forced to buy their craptastic extended warranty. Which my mom did buy once when we bought a tv from them and they covered NOTHING that was ever wrong with it. I honestly dont know HOW Future Shop is still in business. I work with a guy at Wal Mart that has more computer knowledge than 99% of our local FS employees PUT TOGETHER! My friend went there the other to look at Blackberrys and was treated like crap because he got it cheaper elsewhere but went back to get a holder. The guy got angry at him because he couldnt get commission out of him. I avoid FS like the plague now. Anything I want I buy at work (Wal Mart) AND I get a 10% discount. If I have to buy it at FS, I go without!
Sally says...
I personally think that a lot of electronic retailers sometimes try to pull the wool over peoples eyes.
I never purchase extended warranties anywhere.
IMO best buy and the source have just as sleazy salesmen as future shop.
Some are bad sales people, some are good
king_b23 says...
Thanks for the info, someone should copy and paste it else where in case a futureshop manager sees this!
Sresh says...
Can't really blame these guys..They are in a brutal business. Most of them are new immigrants , way overqualified for these dead end jobs.
Ashley says...
I am extremely offended at the exclusionary language that is being used. There are many females sales associates as well, not just salesMEN. After working there for many years, I can say that there is just as many females there as men. IT's the year 2008, not 1948, get with the times. Stop discriminating against women.
A lot of the stuff mentioned sounds familiar, but there are good sales associates and bad sales associates. Some lie, some don't know what they're talking about and some are excellent.
One thing that is wrong with what was said was about FS exclusive items. These items are not damaged, you're thinking about openbox and clearance items which can be. Exclusive items are models that aren't sold anywhere else. They are pretty much the same, but will have one tiny difference, and therefore they can't be price protected. What this person who wrote this was refering to was open box and clearance items. Yes, they many or may not be damaged. But sales associates don't make a lot of commission off of them. Most sales associates avoid selling it because of the low commision rates.
Glen says...
Salespeople?
Carla says...
Relax Ashley- I am sure nobody was trying to offend your womanly right! lol I wasn't offended- because I honestly haven't seen many girls working sales @ Future Shop- and the ones who were there were at the cash register- instead of pushing sales on the floor. Who cares? The point is the SALES PEOPLE @ Future Shop do tend to BS alot because they get commissions on what they sell.
man says...
Future shop is the biggest scam out there. to make a long story short, my daughters tv was purchased there and it broke within 2 months. I took it back and they told me they had to send it out for repair and i would have it back within 2-3 weeks. After 3 weeks and still no tv i phoned them and they told me it would be 8-12 weeks before i had it back. They simply told me that the manager who told me 2-3 weeks was wrong and she no longer worked there. After 8 weeks and still no tv I started to make some phone calls. I phoned the manufacturer of the tv who told me where my tv would have been sent for repair. (Future shop would not tell me where my tv was) I phoned the store where it should have been and they told me they did not ever have my tv. They told me future shop sends it to their own warehouse and leave it sitting there for weeks on end. If he had it it would have been back within a week. When i mentioned this to future shop they said the manager should have told me that I could take it to this other repair shop but must have forgot. At this point I was calling daily to future shop but nobody knew where my tv was. I told them I knew it was at their warehouse and asked for the number for the warehouse so I could locate my tv myself. I was told by a manager at future shop that the warehouse does not have a phone number and even they can only communicate by e-mail with them. At this point it was close to the 12 week mark and I had been calling every day but got a different story each time. The manager finaly told me it was my fault that I did not have my tv back because I did not buy the extended warrenty. I told her that was not the probem because it was still covered under manufacturer warranty. At this point I was done taking to them at the store because they did nothing but lie. I called every future shop and best buy store to get the number to the warehouse. (Best buy and Future shop are the same store) Someone at best buy felt bad enough for me that they gave me the warehouse number which i called myself The warehouse told me yes my tv was there but it had not been sent to the repair shop yet. I called the manufacturer of the tv again and told them the whole story. They said I had been through enough with future shop and they would auhhorize future shop to give me a new tv and future shop could worry about the broke one themselves. I went in the next day to get my new tv and they of course did not sell that brand anymore so they had to give me a different brand. This is part of future shops scam to.They sell a certain manufacturer for a short period of time and then stop carrying them.This is so that when people have problems with it future shop is no longer liable to help you because they no longer carry them anymore. Right before we purchased that tv, we had purchased a 46" dlp tv from them. It is now 1 year and 3 months later and that Tv is dead. Future shop will not help me because they no longer carry that brand anymore and the manufacturer of the tv said they coudn't find the model number of my tv. When they did find it I was told it was a beta version so it was not covered by warrenty. So that means that I was sold a $1500 BETA Tv that future shop sold to me as new. Of course they will not admit this to me. I will never step foot into a future shop store again. They sell crap products and lie to custmers and do not stand behind their products.
futureshop salesman says...
The following is written by me, a Future Shop employee and is not endorsed by Future Shop in any way.
First off WOW, there sure are a lot of salespeople for our competitors badmouthing Future Shop here. First look at the article and who it was written by “a former Future Shop employeeâ€. I can only guess as to why he is a “former†employee. Future Shop is governed by consumer law and as such many of the claims made by people, if true would fall under Tort law and would be actionable. Beta TV’s are not available to the public and future Shop does not sell them. If your TV was used and not sold to you as an Open box then your case would be open and shut in a court of law.
As for Monster Cables. Simply put they are superior cables to any cables out there. The amount of Data sent to your HDTV through a HDMI cable is enormous. A basic digital signal over HDMI cables is 2.23Gig a second, a lot of room for errors. Monster Cables are virtually interference free. Which means the signal received by your TV is identical to the one that was sent. Other cables are subject to noise, false information that translates to pixilization. Monster Cables are also Simplay certified which means they are certified to meet high quality standards. You will also see Simplay certification on a great deal of other High Definition consumer products. Cables that do not have Simplay certification generally mean that they do not meet quality standards. Simply put, other Cables are just are not up to snuff. But the customer is always right, so if you think that Monster is too expensive; buy another product. But there is a difference. Keep in mind too that there is not just one type of HDMI cable, there are many different standards. For example some cables, including some monster cables can not transmit TrueHD or DTSHD (uncompressed sound for the technically challenged). To state that all HDMI cables are the same only proves that you know very little about HD and maybe you shouldn’t be making comments like your some kind of expert! Do the research.
To deal with the title of this article. I first have to say that yes you will find salespeople at Future Shop that lie, just as you will find that life is filled with liars. Some salespeople will lie out of greed and some out of ignorance. You will find this at any retailer. If a Future Shop employee lies to you simply report it to the store manager. Lying to customers is a huge no no at Future Shop and always results in disciplinary action. Future Shop strives for excellence, and in fact salespeople at FS are held to this business model. They are graded once a month on the “Circle of Excellenceâ€. On most products sold at FS you have a thirty day return policy which means if for any reason you are unhappy you can bring the product back. Getting a return not only takes a salespersons commission but also results in reducing a salespersons rank on the “Circle of Excellenceâ€. The Return policy is posted on a huge sign in front of Customer Service and is also available in print.
Product service plans are sold because customers ask for them! By no stretch of the imagination does it cover everything. It is designed to compliment the manufactures warranty and in fact covers a great deal more than the manufactures warranty. A PSP brochure is given with every purchased product service plan. It is also available upon request. What is covered and what is not covered is detailed in it’s entirety with in this document. By the way service plans are refundable for thirty days. So if you find that the plan was misrepresented; then simply refund it within thirty days.
Future Shop has several policies that make it Canada’s biggest and best electronics retailer. 100% customer satisfaction backed by a thirty day money back guarantee. Guaranteed lowest price: This continues for thirty days after the purchase of your product. If you find a lower price Future Shop will beat it by 110% of the difference. Simply bring in your proof and show it to any salesperson before purchase or customer service after purchase.
I think that it’s suspect how Charlie doesn’t give you his full name. I think that he doesn’t because most of what he says is an outright lie. So in saying that, my name is Kurt and I work at Future Shop Anjou! I am paid commission and I have never been paid 25 bucks for selling a Monster Cable. But being paid commission guarantees that there are more salespeople on the floor to help you. My livelihood depends on a customer’s confidence in me and on my product knowledge. If I thought that lying to a customer would make me more money then I would quickly learn the error in that thought when the customer returns the product and complains to my manager! It’s just bad business.
Alex says...
FYI, Best Buy is owned by Future Shop. I NEVER shop at either place because extended warranty or not... they treat you like crap! Every place bulls**ts you, but Future Shop goes above and beyond. We got a DVD player as a gift for our wedding and of course it stopped working. We had to keep calling and calling to find out when it would be ready... it took over 45 days. According to Toshiba at that time, if it takes over 45 days for your item to be replaced the company (ie Future Shop in this instance) must replace it. When we said that, all of a sudden they were able to find our DVD all repaired and ready in their back room and claimed it had been sitting there for two weeks but were never able to get a hold of us... Yeah Right!! All I can say is CONSUMER BEWARE!!!
Alex says...
Another thing to the 'futureshop salesman'. Whenever I reported a problem or a lie to the manager... they were just as ignorant as the salesman I dealt with. I believe that Future Shop likes to perceive that they 'Stive for Excellence' with all the bs that they claim they're implementing but if you were to actually call them on it then it's just a big headache for the consumer. You're telling me that if I walk in there within 30 days with a flyer they'll smile at me and refund me my money... I don't think so. Another trick Future Shop uses is carrying items that look exactly like items you would find in any other store but there is one HUGE difference... the model numbers. Future Shop purposely buys items that look exact to the average consumer but if you want a price adjustment, I can guarantee you that the model number will be one number off, therefore it's not EXACTLY the same as the lower price you found elsewhere (even though it's the exact same quality).
Alex says...
The Alex above is another Alex
Watch places like Walmart when it comes to exclusive product models. These are products that are made by companies that we recognise (or contracted out to other manufacturers)but are different models. You don't know what you are getting and you can't compare to other retailers for price.
Stormie says...
Remember people you can HAGGLE with Future Shop on big purchase items.
For example in November I went & bought my new computer there. The clerk went off to figure out my total price and came back with 1047.00 ... I haggled him down to 900 cash and walked out happy with my receipt and warrenty in hand.
A happy haggler LOL
Rodney says...
I am a department leader and sales expert in my store. I honestly LOVE to read these rants about Future Shop as they tend to illustrate exactly why my job is so important. I cannot officially speak for the company and this is my own personal point of view in light of what I am taught.
I am a Product Expert. I pride myself on my product knowledge and expertise. My first and only job here is to HELP a customer.
Yes, I am on commission so I want people to buy things from me. That is how I make my living. However, unlike many commission sales people, our product experts will LOSE the commission earned if you return the product. I have a vested interest in making sure you are completely satisfied and get the right product.
Keeping that product means I get paid. After sales service and guarantees on performance satisfy customers as well. It also means I will sell more again. I get paid again. This generates more sales for me because people CAN trust me.
Selling our service plan is part of that satisfaction. Many people who complain about the service they got trying to get a product repaired are dealing with the manufacturers limitations. We attempt to solve these limitations with our service plan. Extending warrantee does not get you BETTER coverage, just longer coverage with the same limitations.
The entire premise of the article is really a stacked pile of lies and misinformation. This person is likely a "former" employee because he actually did the things he says we all do, and likely believes that is what we do. The company's very principals would be justification for terminating this scam artist from our organization.
Are we perfect? No. Am I perfect? No. I do my best and have my customers best interests in mind. This is why I am successful at what I do for many years now. Those who misinform are going to find their way into our organization. It's true. However they do not last long.
You can find examples of these practices at ANY retail outlet. However the "scams" this former employee talks about are his own fabrication and not even close to truth.
I appologize on behalf of my peers if you have had a bad experience with Future Shop. I assure you these are isolated cases. There are thousands of people daily getting the service and education they need from our product experts that seriously outweigh the bad.
Lynn says...
Lowest price guarantee - not true ( it is actually a lie
). It only price matches for certain stores. There is a tiger direct store ( yes a physical store) by my house in Markham and FS does not meet their prices. I have tried multiple times and at different stores and they won't. I've talked to managers, wrote to FS , but they won't. I have had some great super service at stores, and some terrible - trying to scare me into buying a extended service plan, and additional extras - salespeople. The latter is the unfortunately the most prevalent in my experience. It's what you get from commission.
NuKem says...
Ahley, Relax already! I doubt all of "Mankind" will sympathize with your over sensitivty regarding gender discrimination. Take a pill. Many professions are adopting the masculine form of their names, such as Actor. You never see the term Actress applied to feemale thespians anymore. Some forgiegn languages have removed the masculine and feminine terms, and moved to one or the other, just to make things simpler, and to hopefully not offend people like yourself, afterall this is the new millenium, and people are supposed to be more tolerant. I mean as long as they are peolple who agree with us, at least. Lighten up.
robert says...
I waited at future shop from the wee hours of the morning to be first into the store for their boxing day event. Cheap computer for $199. When i got in and snagged a computer they refused to sell it to me for that price. Wanted another $80 for "setup". I refused as they were not selling the item for the advertised price. Wrote a letter to the head office (which of course was bumped back to the original store). The manager called about it. Making a long story short I got a $600 computer for $199. Setup fee's are a money grab for sure. Oh and if you buy a HP/Compaq computer, run a good spyware program when you get home because it's preloaded with spyware right from the factory.
One other thing i've noticed when i shop at futureshop etc. Unless you look like you have money or a female anatomy you appear to be invisible to the male staff. Last time i went into the local store to look at GPS's i left after 10 minutes because no salesman even approached me, tho one did stare for abit.
peter jones says...
my personal experience with future shop has been lame i bought 4 phones
model panasonic cordless this outlay was 500 even and when i brought back the 4 phones i was told my items were no good at the store location vancouver b.c on granville street thankfully for me i just went to anouther future shop and returned the goods future shops is lame i feel sorrie for the people who work there its not a living its a leech hole
c money says...
i work for futureshop and let me tell you, the psp is bull shit lol we make pure commission on it and company profit. u buyin a psp is like paying for air, they send ur stuff out 3 TIMES before they replace it, then ur warranty is OVER. all of us sales people laugh at the dumbass customers after they just bought a psp. in general future shop is a scam so buyer be ware!!!
Chris says...
I can see some of the frustration directed at Futureshop, the same goes for anywhere. They are a big box retailer and a popular one at that. I currently work as a technician at one of their stores and I would just like to respond about the Service plan "lie", it is unfortunate that some salespeople do whatever they can to get you to buy it, but once your machine gets replaced by the no lemon the service plan is considered "fullfilled". When you purchase service plan for one item and exchange it for something different you can't transfer that service plan over to new item, they are different items. The service plan was purchased to cover the original item. Lets say you purchase a laptop and spend say $300 on service plan (just thowing # out there), now if you have had 3 major repairs on it and it needs to come in for 4th and they give you a brand new laptop... On a laptop a repair could be as cheap as $100 and as much as $1000 (or more) depending what goes on it, so as an example lets say that you had these as repair:
HD goes ($250)
motherboard ($200-$500)
screen (non physical dmg)($300-$700)
inverter ($100)
So if you take all the costs $850-$1550 and then on top of it you get a new $700 laptop which is way better than the one you got... So for that $300 you got up near $2200 worth of repairs and a new laptop out of it! Id say that more than pays for the service plan.
yes I know that on another hand you may not make any use of that plan but I can't count how many customers who wish they WOULD have bought the plan when their motherboard goes after a couple of years or whatever!
Also the fault about Acers and we don't service them, even if you purchased service plan we are not ALLOWED to service them within the first year (laptops only) and if you have any issues with that then please feel free to give acer a call and complain to them. They do not allow our technicians to be "certified" for their repairs. i am sure that FS head office is probably working on that with them and trying to get it done so we can better service the customer. I do agree though that if someone is selling you are product they BETTER be informed about the policies and warranties on the product! I know personally every customer that I deal with about purchasing new computer i tell them about the differences in manufacturers warranties!
adam says...
Hey my names Adam and futureshop and its sister company best buy are both full of shit. Basically I have my PhD in engineering and I am about a semester from finishing a law degree ( I got annoyed with cost cutting measures by companies so I went for something new) and those idiots try and argue with me. They lie through their teeth and don’t honour warranties - every time I walk near one of those stores I end up getting dragged into an argument between management and some poor shmuck. Here are the three things you always need to remember - store policy doesn’t replace law - you don’t have to take store credit. the limited liability warranty is bullshit - most electronics faults are caused by cost cutting so everything short of physical damage is covered and lastly since they basically hold a monopoly they think they can get away with lying - best buy and futureshop are the same company- they cannot claim something is stolen goods in an other stores flyer because they have no physical evidence and their claim opens them to liable. Oh and the monster cables they try and push actually shorten the life of the electronic- it has a higher electron resistance factor – so it causes the machine to burn out quicker. I only know of one store you should ever buy an extended warranty from and that’s staples – because they’re so damn cheep usually about $10 – they deal mostly with business clients so it’s in their best interest to honour them. – everything is repairable as long as its intact when they say its not it means it will cut into their profit margins so they bullshit you some more to get you to buy a new one.
adam says...
oh and the whole myth of compression damage - it is caused by cost cutting in the company- they use alumnium instead of lexane clips and the injection moldings they do actually promote the damage - its not your fault its designed to do that;)
Mr. Truth says...
This response to futureshop salesman retarded diatribe on the superiority of Monster cables. I can find a better quality cable at monoprice at a fraction of the cost. Simplay and ISF have put there names behind Monster because Monster cable has a massive distribution channel (namely Best Buy/Futureshop) and it's marketing for these companies, it has nothing to do with quality or testing.
Audioholics test 17 HDMI cable from a variety of companies and found non-monster HDMI cables pass all the same tests. Monster cables are made in china and have NO third party facility that performs independent testing. The companies that have independent testing are on the HDMI Adopters List - Monster is not one of them. The HDMI Founders have versioning for HDMI cables e.g. HDMI 1.3. That means I don't need to get an Ultra Monster cable to get quality that costs my $500. I go get another brand of HDMI cable certified at 1.3 and I'm set. Read Blue Jeans Cable articles on HDMI and you might understand what is the real deal with Monster cables. Or read the forum posts on reputable Home Theatre sites like AVS Forum, Audioholics, Digital Home,etc that lambaste the absurdity behind Monster's claims.
And YOU are taking about bias...you outshine Goebbels in the way you spout ignorant propaganda about Futureshop and Monster. Futureshop is filled with dim witted salespeople who are made to believe there experts. Sorry to break it to you - your not experts your salespeople. You fleece customers that don't know better and exploit them so you can make fat commissions. By selling marked up junk like Monster cables, Monster Power Centres and PSPs. Then you screw them again post-sales by not honouring PSPs and giving customers are hard time. There tons of complaints about Futureshop that make it more then just a coincidence.
Before you make an another ignorant post and embarrass yourself again. YOU should do some research and not quote something you heard at a futureshop misinformation session or on the Monster's website.
ec-tech says...
Wow a lot of complain but definitely true, FUTURESHOP is one of the worst electronic store, they hired and train this salesman to lie but also unprofessional. I make a mistake of buying a Laptop with this company and what do I got, 3 weeks after getting the laptop, they send it for repair and minimum 14 days to get it back and service. Unbelievable kind of service. Was informed after 5days that I could pick it up, another lie, arrived at the store and no laptop at all. Liar,liar,liars and more lies. In Heartland Mississauga confronted a manager by the name of Ali, definitely he does not know what he is doing and the supervisor on the counter for customer service, what a shame... why do they hire such people....unprofessional, liar, greedy....name it and you got the worst employee on a company.....
Vick says...
people are idiots, really. PSP is not a scam. you CHOOSE to buy it. terms and conditions are posted for YOU to READ. people here a bitching how its under the manufacuture wartanty and futurehop took forever to send it out. why dont YOU send it out. manufacture waranty doesnt gurantee what time it will be back so that isnt out problem. futureshop is the LARGEST electronic store in canada AND they wouldnt be if customers dont buy from there!
Vick says...
btw.. walmart is ALOT worse than futurehop. atleast we pay our employess fairly
Patrick says...
Everyone having a go at Future Shop is an idiot.
I've worked at a number of retail electronic stores, including FS,and most of them have the same policies regarding warranty, and service. In my opinion, anyone going against every warranty is much more than an idiot. I've never had ANY issues with warranty, and I purchase one with nearly everything I buy.
I've worked at a lot of places, and actually SERVED a whole lot of consumers. I've SOLD the warranty, and actually KNOW what it covers; and how to make sure the item gets replaced even if it what is broken wasn't REALLY covered.
We can't say these kinds of things to consumers, but sometimes, I find myself pushing the buyer to purchase their warranty for their own good.
I'm sure most of the users that posted a reply on this thread couldn't correctly identify the parts on the product they purchased. They DO NOT lie, NEVER. That, I guarantee. You probably interpreted what they said like you WANTED it to be heard. Use your damn logic.
Oh, and your bullshit about commission... wow... $25 on a monster cable?! We get about $5 on the $120 cable.
Oh, and the best price guaranty is available from nearly EVERY electronic retail in canada. READ THE FINE PRINT ON THE BOTTOM OF THE POLICY PAGE! If the item is under cost, no go, unless you purchase service. If you could not get the item yourself, not valid (out of stock, errata, etc.).
EVEN AS A CONSUMER, I understand that comparing a price to an online retailer should include EXPRESS shipping charges as you get it today. FS is dumb enough to price beat ANYWAY!
Check around you before talking bad about any company. Hell, I've had surprising service from WAL-MART!
Sally says...
I personally prefer future shop over best buy, I find the customer service SO MUCH BETTER then Bb.
Another Former Employee says...
Firstly, I'd like to pick a bone with FutureShop Salesman. You don't know why the original poster is a former employee, the same way that you don't know why I'm a former employee, so drop the attitude and listen to what people here are saying. Your co-workers are lying, my co-workers (especially the commissioned ones) lied all the time to make a sale, and then they laughed at how easy it was to "get another hundred bucks out of that guy". It's true that some FS employees are good, honest people; I always prided myself on being open and honest about all of my sales, as a result, I had a relatively low rate of return. Problem is, when you are honest with people about what the PSP does and does not cover, most people refuse it, it's just not worth it to them to shell out another 100 bucks on a 300 dollar item, just to have a defective product fixed. The PSP is a scam in that most if not all employees advertise it as a two or three-year warranty, when it's really only a one or two year warranty, as you still have to go through the manufacturer in the first year. The only difference in manufacturers warranty if you have a PSP is that for the most part, you can get Futureshop to deal with the manufacturers for you (Unless you're dealing with Apple, Microsoft, etc.)
Also, there -are- fewer women working on the sales floor in Future Shop, so much so, that they have implemented incentive programs, one of them advertised as "WOLF", to convince women that it is a place they would like to work. I saw the flyers, read them every day while I was waiting for labels to print. After two weeks, I had the flyer memorized. I was the only woman working on the sales floor, with only a handful of other females employed in the store (All of them stationed firmly behind cash registers day in and day out.)
As a somewhat-disgruntled former employee, I advise my Clients to stay as far away from future shop as possible, and I continue to encounter the startling incompetence of "Product Experts" nearly every day in my new job. The fact of the matter is, Future Shop could care less how their employees feel, or whether or not they can support their families on the half-assed wages (not everyone is commissioned, pity the poor fools in gaming and movies, they make far less than their counterparts in every other department, and do proportionally more work too!) or whether or not their department managers are harassing the employees who work under them. For the record, I left after taking huge cuts in hours totally at random, because all of a sudden, after 4 months of full time work, I was actually only a "Part Time" employee. Adding to my frustration as an educated, and well-spoken young woman, I was constantly subjected to my coworkers calling each other fags, fruits, etc, even though I had previously conversed with the manager about how unsafe, persecuted, and downright uncomfortable they made me. When I complained that a male manager had used a rolling cart to corner me in the warehouse, with no witnesses, she simply laughed and told me that "Boys will be boys, and sometimes they don't think about what they're doing" The same manager did nothing when I complained about sexual harassment from other employees, just told me that as a gay woman, I represented something they just "Didn't understand". I'd like to think this is a one time occurance, a problem with bad management, but have heard way too many stories from other young women working on the Sales floor in other stores to truly believe that.
I still work on commission, still sell electronics, and still work for a major telecommunications company. I still sell warranties, and I am still as honest as I ever was; the difference now is that the company I work for is concerned about how I am treated by customers, and my coworkers alike. Not all commissioned salespeople are evil liars, nor are all of the people who work at FutureShop, but in my experience, the really good salespeople eventually move on, and don't stay with the company forever, because with FS, it's hard to be honest, AND make a decent amount of money.
Don Seto says...
I remember buying a gold plated NDS Stylus for my wife for around 10.00 and the cashier actually asked me if I wanted to purchase extended warranty for it!!!
Sharmaine Achekian says...
Love these posts, keep 'em coming! bye
Harry says...
I don't know why some people are aginst extended warranty (product service plan) while it's useful for customers like us. I can tell my own story. I bought a laptop and bought extended warranty as well. After couple of months, something happened to the motherboard and it stopped working. I took my laptop to futureshop of Northland mall, Calgary and they fixed it for me absolutely free. I did not pay a single dollar for the repair work. I am very happy with their service because laptop is working very well after that and now there are no further issues.
FUTURESHOP IS GREAT....
Itchy says...
http://futureshopsucks.com/ come by and post!!
Kerri says...
I don't buy big ticket items at FS or BB, because I've read a lot of reviews on both website for items, showing little satisfaction. I buy a lot of 'prizes' for staff who work for me (ear phones, cds, dvds, video games). I alos purchase these items at HMV, Walmart, sometimes even Zehrs etc. In my experience I've found at the stores I visit (Kitchener and Cambridge) the sales staff are quite ignorant, and don't really understand the products I'm asking them about.
Recently I purchases a MacBook Pro. For those who've ever looked closely at Macs, they aren't cheap, at all!! I had done AMPLE research about the model I wanted, and some of the Future Shops have a Mac section. Unfortunately, even the MAC experts (I'm not sure if they are FS employees, I think they're hired by a separate marketing company?) were not remotely knowledgeable about the product!!! I ended up purchasing my loaded MacBook Pro at a great little shop in London, that specializes Macs only.
The only major error I encountered with the FS in Cambridge Smart Centre, was that I purchased the Rock Band II video game disc only, to use for a campaign at work. Upon bringing it back to the office, I noticed the package had no cellophane on it and when I looked at the back of the disc it was all scratched. I made the trip back to the store, and spoke to the manager and explained that this was not the disc I wanted. I expressed that upon cashing out, the cashier put the product I brought to the counter under the desk, and this is what I got. I gave the manager the name of the associate (I always pay CLOSE attention to that when I go into electronic stores) and I received with no hassle a new copy of the disc wrapped in cellophane.
As a consumer, it's important to be well educated about the big ticket items before you purchase them. Don't be naive, do your research, and if possible, purchase from local stores, rather than big chains like FS or BB. You'll often receive much better service, and the staff tend to be significantly more knowledgeable. It's in these 'mom and pop' stores best interest to keep their customers 110% satisfied, as they have to compete with places like FS and BB. I also ask A LOT of friends/family for feedback/advice prior to making any big ticket purchases! Their insight/experience often helps me make better informed decisions.
FYI: the MAC Outpost in London, ON is fabulous!! if you're looking to purchase anything MAC, I recommend going there. Great service, nice people, and they don't BS you.
mrshufflez says...
lie #8 is that their so called ISF tv Calibration is worth 300$ and done by a certified professional.
word to the wise DO NOT buy this service, you can get the same if not better quality from the many DVD caibrations ex DVE, AVIA for 40$
all the connect pro as they are called does is adjust the settings on your tv with your remote on one input with HIS dvd. YOU CAN DO THIS YOURSELF
AnotherEmployee says...
So like other FS employees I love reading these because first of all it shows me how bad other fs employee's lie, in response to computer questions, the $80 "setup" fee is not a must. It is just a means of having everything done for you. No matter what a salesman or women tells you, you do not need it. Which also discusts me is how poor management is at some fs stores, how LPG (lowest price gurantee) is not honoured. And to sum up PSP or product service plan, its an investment on your product.
YetAnotherEmployee says...
I love it when people who don't buy the product service plan think that because there is a manufacturers warranty on the product they bought that FS is responsible for the repair. We offer a service plan on these items so you don't have to deal with the manufacturer. If we do send the product that doesn't have psp on it for you, we can't guarantee how long it will be out for. If you have the service plan and we send it out for you we guarantee that if it takes more than 60 days then we would replace it. Depending on what is wrong with the product, it can take sometime to order in the parts to repair it and sometimes the parts aren't available so we would replace it for you as well. What bothers me the most about people who buy products and then blame FS for the issues they have with the stuff they bought is that they don't realize that the brands we carry are sold at other stores. Telling me that you will never shop at FS again because your Sony tv stopped working 2 years after you bought it and you didn't want to spend the money to buy a service plan and you just can't understand why we wont do anything for you.
1. Manufacturers only offer a 1 year warranty because they don't expect the product to stop working within the first year.
2. When you buy the service plan, you have the option to return it within 30 days and you receive a brochure outlining EVERYTHING that is included AND excluded in the coverage.
3. On the back of all receipts you will find the return policy (this is also the case in most retail stores)
4. We do have the right to provide store credit if it is out of policy or if you cannot provide the credit card you used to make your purchase
5. The sales associates who lie don't last very long at the store I work at.
6. If you don't want to buy the service plan or the set up, don't buy it. We can't force you to do anything.
7. Physical damage, Water damage and consumable items (such as bulbs for tvs) are not covered under our service plan or any other warranty.
8. The majority of the staff who work at the FS I work at (and have been for 3 years) have degrees.
9. Commission at FS is not near as much as you all think. The people who sell ipods all day can tell you that.
10. I don't care if you spent $10 or $10000 in my store. We will treat each customer the same. If you treat me with respect, I will treat you with respect. If you yell at me, I am more then likely not going to help you. Yelling at someone may make you feel better but the outcome will not be that you get your own way. The outcome will be that you are asked to calm down and if you do not comply then we will ask you to leave. We then can call the police and have you removed.
So, when you step foot into a Future Shop remember: The employees working there are only human. We make mistakes. Some may lie, MOST don't Treating us like crap is not going to solve your problems. The customer service associates who consist mainly of women aren't stupid. We try our best to help you out. We strive to keep customers for life. If you let us, we will try our best to help you out.
Critical Thinker says...
I too would like to challenge the "inside informer"! Most points raised were presented in a very skewed, one-sided viewpoint. Let me start by going step by step.
1) “The Service Plan covers everything”
Of course it doesn't! Anyone, at any store, that tells you everything is covered in a warranty is likely either uninformed or lying. Typically, salespeople at any store, offering any warranty, will inform you of the limitations on the product. Happy customers are repeat customers, and customers which send their friends to their salesperson for great service too- which means more money in the long run.
Obviously, if I had a 4 year warranty that covered "everything" on my car, at 3.5 years I'd drive it into a telephone pole, total it, and get a brand new car. An “everything covered” warranty is not possible at any store because of this, and thus this is why physical damage is not covered.
2) “I’m going to give you a discount”
Hardware has little to no mark-up on it anywhere- money is made in the mark-up on accessories and yes, on the warranties. If you are going to buy TV A, with a cables, a stand, set up, and warranty- there is more numbers to "play with", and thus the employee can usually wiggle some numbers somewhere for you. Is the whole package going to be less than the ticketed price of TV A alone? Doubtful. Should you buy a million things you don't need to save money on a package? Not likely. But if you need everything, then they'll cut you a little slack so you're saving some money of some things in the end.
3) “This model is a Future Shop exclusive”
Typically, exclusives aren’t any more expensive than comparable products. Sometimes it's only a matter of the product being a specific colour, or coming with certain things packaged into the box. And while the commission may be higher- that is because the manufacturers give the store a "deal" on the product and sell it at a lower price to the store- the employee makes more money, but it typically does not cost the customer more at all.
4) “Setup will avoid hours of work”
If a month after you buy it you screw up your product because you are not tech-savvy enough to set it up correctly, that is in no way the store's fault! If I don’t turn my headlights on in my car when I drive and someone rear-ends me because of it- it's not Toyota's fault. And if you haven't figured out how to set up your Antivirus and you get a crippling Trojan that wrecks your software on your laptop, you're pretty stuck.
If you're capable of doing setup on your own, you certainly can save a few bucks. But if you're hesitant in your abilities, it's not worth wrecking your expensive new purchase to shave off a small percent in the end. Better let them set it up, it’ll save you the hassle of both the frustration and the cost of having them “fix” what you screwed up and then having to get them set it up for you correctly to boot.
6) “You need Monster Cables/Setup/x to make this work well”
Yes, sometimes no names are indeed equivalent in value to brand names. However, sometimes they are not. (Although fyi, commission on no-name items is actually often higher than that of higher priced "brand name" products!) If you don't believe the salesperson, or you cannot afford to dish out big bucks, you can, of course, go with a lower value item- just be aware it may not work as well, and be prepared to purchase a higher grade item in the future if it turns out that salesperson was right after all.
Also, I'd like to reply to all the customers dead set on always refusing warranty.
It's certainly your decision. It’s truly a roll of the dice with electronics- most of the time, the failure rate on a product is relatively low. That means, statistically speaking, that most times you buy Product A you won’t have a single problem with it.
The problem lies when you become that unlucky person and roll the wrong number on your dice. If you have electronics fail outside of a warranty period, it is, usually, astronomically expensive to pay out of pocket to get it fixed. Many times it is simply not worth repairing, which means that a month after the manufacturers warranty expires and it breaks down, you may be out the cash you spent on that high-priced item.
Furthermore, manufacturers’ warranties are through the company- not through any specific store. So, if you choose to stick with the warranty that comes with the product, be prepared to deal with them directly. That means that after the regular return period, you cannot return to the store and have them cover anything for you, or deal with anything for you, no matter what goes wrong- you’re on your own. That means calling the manufacturer, speaking with someone who may or may not natively speak your language, and potentially paying shipping to the company for the item. That is, if you remembered to register your product with them- or can find your receipt of proof of purchase somewhere. Manufacturers do not have a time limit on the amount of time that they can take to return your product to you- it may be quick, like weeks, or it could take 6 months.
For many products, Future Shop warranties let you walk into a store and drop off your product. They send it out and deal with the silliness for you, and there is typically a cut-off time where after 60 days, no matter how complicated the repair, if the product is not ready for pickup it’s replaced!
If you’re comfortable rolling the dice and taking your chances- understanding that you’ll deal with the issue yourself, and you may have to completely replace the product if you’re unlucky, go ahead and go warranty-free. But it’s always worth hearing the full details on what the coverage would indeed cover- coverage is often actually pretty useful when you take the time to thoroughly look into it.
Lastly, in all walks of life, you should take things people say with a grain of sand. You need to think critically for yourself, of course- there are certainly plenty of scam artists out there. However, it is also not beneficial to go through life overly suspicious. If you set your viewpoint in stone, then you may not listen at all to the salesperson urging you to spend $10 more dollars to upgrade to a better model, thinking “he just wants to make more money”- when truly, he/she knows the model you’re interested in is total crap. A higher price doesn’t always mean higher commission- and you’ll regret it thoroughly when you get stuck with a crappy product. Go into every sales purchase with an open, but critically thinking mind. If you have questions, ask. If something’s not clear, ask for clarification. Get the information you need to make your own, educated decision.
matt says...
I went to buy an ipod touch and that BS salesman told me that apple is releasing an upgrade to all apps next week and only the 64 GB (coincidentaly the most expensive) will be able to play them. I yelled BULLSHIT and walked out of the store yelling DON'T BUY HERE THEY LIE!
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Nelson Sandoval says...
You made some Good points there. I did a search on the topic and found most people will agree.
unsanctioned_fighter says...
All you people are such tools. Exclusives pay .5% more...and are not marked up...It's not the stores fault you buy shit computers such as acers, emachines, etc. You get what you pay for. And I will also admit that there are some "Product Experts" that know fack all and there are some snakes. If you act like a baby, you will be treated like a baby, if you act like a piece of shit, you will be treated like a piece of shit, if you act like a retard, someones gonna hit you. Hard. So suck it up, stop buying CHEAP shit and stop whining when you break you shit.
channel jewelry says...
Future Shop is a Canadian consumer electronics retail chain. Charlie used to work there, and has now passed along the 7 most common lies he heard salesmen use on unsuspecting customers. Whether you have a Future Shop in your area or not, you’ll find these lies familiar.
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Cindy Lasa says...
My boyfriend wants to buy a Sony led 42" but my father tell me we should buy a Toshiba. Can you guys tell me which one is the best? thnx Cindy
brad says...
cindy, that's far too generic, if you're buying at futureshop find out the manager or department manager's name and if you don't think the salesperson that asks if you need help is knowledgeable simply ask to speak to the manager and he/she will be there to give you all the information you need and will not be biased in anyway because managers want customers to return to the store to make money in the long run, not push a quick sale to get you out of the store.
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Jorge says...
They are soooo smart!!!!!! let alone CUTE!!!!!! I bought a camera last night, and I cannoot get that guy out of my mind. He is the most handsome guy I have ever seen. I asked him to assemble my camera, not because I could not do it myself, but because I wanted to stay some more minutes in his company. He did a superb job! I dont care how much I spent, of the quality of the product. I will keep the memory of those moments for ever, and that already pays off!!!!!! TE AMO salesman!!!!!!
7 lies? I've lost count. says...
Ashley; get over yourself and go back to the sixties. I'm a woman and the fact that you're trying so hard to make an "equality" issue over something so trivial is what gives women and women's rights activists a bad rep.
But yeah, the future shop in my area is filled with the worst liars for salesmen you can imagine. The lies I've heard come out of their months are amazing! There is maybe one or two of them that are honest and informative, but the rest just spew out whatever diarrhea that they squeeze out of their bums and try to force-feed it to you on a platter. Someone said something like "Future Shop strives for excellence and liars are punished oh so severely" is full of bull himself. If the store (at least, my local one) was oh-so concerned about it, the situation would be oh-so much better. They don't care as long as they get the sales.
I had one salesman today, when I was trying to buy my new laptop, try and FORCE me to let him "set up my laptop over night" and I'd be charged a 100$ fee, telling me it was 100% necessary and I'd never be able to do it myself, because it is a "very long, difficult and complex process" and if it was done at the store, they'd get rid of the "annoying" anti-virus pop-ups, and it would run "at least three times faster because of it, and only THEY could get rid of it because they had special tools". I regret to say that I'm not even exaggerating - he /actually/ claimed it would run THREE TIMES FASTER! I'm not an idiot, don't lie to me. If he suggested it, I would've been fine and like, "whatever, no, shut up" - but it was the fact that even though we kept saying "no", he kept insisting that it was necessary and they HAD to do it in store (even though I knew for a fact that it wasn't and it didn't). He was so persistent on it and REFUSED to let us say no to it, because it was 100% needed. He even claimed that I'd be able to use the newest microsoft office program on it, but failed to mention that it would be a TRIAL version - which I was aware of because we've gotten computers and laptops from them in the past couple years and I'm 100% aware that they don't give the actual program.
He contradicted himself on a few different "facts" a handful of times, and to get him to shut up and let us bring it straight home, we had to call an ACTUAL computer technician friend of ours to pretty much tell him he was an idiot and he could do it himself for us.
^ Do not fall for that tactic, please! You're wasting 100$ on something you can figure out yourself. The steps are easy as frig. If I can do it, you can do it! If you need help, ask a tech-knowledgeable friend - or search it up on google.
This doesn't include some of the other absolutely ridiculous lies I've heard from their salespeople. Like the last time, trying to tell me that acers, hps ,toshibas and macs are all equality as good and all rarely find themselves in repair shops, and that they all have the EXACT same percentage of incidents. That's bull if I've ever heard it.
Though it is possible to get legit salesmen at future shop, they seem to be too rare and too far apart. 7 lies? In most cases, EVERY word is a lie.
Ahmad says...
Hey guys,
Ive read all the responses and frankly as a seasonal employee sad to hear the crap everyone has to put up with. Personally when I sell I keep both parties in mind both futureshop and the customers. If the person buying the computer has one in mind and i see that they will run into problems because of the brand or model or w.e the case is ill push the service plan and very often the customer comes back next season thanking me because a blown power cord is 100 bucks alone. If they are sure they dont want it i just ask debt or credit process the sale and send them on their way. But trust some people dont know jack about computers and benifit from the installs ect. or else they fail at home and bring it back as a return. In the computer department i have full faith in everything i sell except the laptop cases and printer cables which i inform the customer get it from somewhere else. AND YES there are alot of shit heads at my workplace who rip people off but i do my best for those who deal with me because my rep is more important than any dollar figure... unless its a million dolllars lol
john says...
I work at futureshop and you guys obviously had bad expieriences.. but for the most part the salesmen try to get you the best product for your buck.. and we have to push the service plan its not because we need the extra 10 dollars commission we get from it some people dont feel comfortable without the service plan some people dont want it and i havent once tried to change there mind once they have said no and im in the top 20 percent of sales in the company, it seems bad in here because your alot less likely to post on a site if you were happy with the service.. theres probably some salesmen that lie about alot of things to get a bit more commision but in general the salesmen dont at least at my future shop
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molly says...
well i actually work at future shop, and yes i have told people about the more expensive monster cables but i also tell them that they will do just fine with the 50$ cheaper cables, cause honestly they will and i tell them i really dont need the extra 8 bucks and ive had most of the same people come back. just the other day i had an older lady looking for an ipod shuffle im completley out 8 other future shops were sold out i called 11 stores in my city that carry apple products sold out. so i told her i have the day off tomorrow i am going shopping at walmart etc.. if i find one for your grandson i will put it on hold in your name, and give you a call. i think most people know were on commision and people will sell them the one that benefits the worker but as fs workers no you make almost next to nothing on apple products and like 30$ on bose systems. i tell them from personal experiance you know yeh i like the bose but if your not that big into music and just want it for one room go with the apple docking station a lot cheaper with good sound still. so im going for the customers really because in all honesty they do come back and you will make your money. but when you push something for your own benefit a lot of the times the know.
Futureshop sucks says...
futureshop sucks avoid it like a disease.
Donna says...
My daughter and I agreed on the same thing we bought a laptop today and had them set it up. We did pay a little more but got some extras thrown in, you need to know how to bargain and the sales person is always the first to help....we had more than enough service. Let them setup your computer properly, even I know how to but figured I wanted the quality I paid for, let them do it. We live In Montreal and had wonderful service from Future Shop at the Pepsi Forum near Atwater Downtown.