Here are the responses to the “List”

1) The service place NEVER covers everything. And no sales person doing their job will tell you that. IF you believe it covers everything, you deserve to have your money stolen from you. It NEVER NEVER NEVER is covered if you physically break it, spill water on it, or anything BUT a defect. This is EXTREMELY helpful as most cheap point-and-shoot cameras will have lens malfunctions after 2 or 3 years which is covered, leaving you with a new replacement free of charge. The ONLY stipulation in the coverage is that it doesn’t cover CONSUMABLES. Meaning batteries, bulbs etc. This includes your laptop battery or TV bulb.

2) “I’m going to give you a discount”. IS this any worse than customers saying “So what discount can you give me?”. The price is the price, but employees are able to give discounts on the listed price if you are buying a bunch of things. This is how they help you and encourage you to buy more. Unless your a mindless drone who cant make up their own mind or say “No” to buying more, YOU SHOULDN’T BE SHOPPING. ITS ALWAYS YOUR DECISIONS AT THE END. Their prices are not over and above anywhere else (except for some small things but thats just margins). You are the customer and have the choice to browse and shop around. Even saying that, they will price match any other price you find as long as its in stock and is in Canada.

3) Futureshop Exclusive
– Futureshop exclusives are NOT single models but packages. For example, Canon will offer futureshop a deal on products if they bundle them together, which allows FS To make the bundle cheaper for customers. THOSE ARE FUTURESHOP EXCLUSIVES. And at the end of the day.…. again.…. you can shop around and choose the best deal for you. If your going to be mind controlled because someone says its exclusive, then you need to wake up and think for yourself.

4) Setup avoids hours of work..
Its true that its an easy process to setup a laptop or other computer stuff. Unless your not a tech person. MANY PEOPLE HAVE NO CLUE how to setup a computer, let alone be able to search for the answer on the internet. Some people are simply to ignorant or lazy to do it themselves, and are willing to fork over money to have it done for them. YES ITS EASY TO DO, BUT IF YOU DONT KNOW HOW TO DO IT, ITS WORTH IT AND CONVENIENT.

5) Your saving X
OMG.…… this is how marketing works folks. If you are too stupid or lazy to look at how much you are really saving with a deal, and take everything marketers say to you at face value, you probably have already sent your bank info to the prince of Nairobi hoping he will share his millions with you. Every product has margins and markup which can be fiddled with. Its simply moving numbers around, but the savings it says are still true. It may not be as big as savings as the product was last week, but thats for you the informed customer to find out. Its simple math folks.

6) Monster Cables are a scam
– No they are not they are simply FUTURESHOP’s brand of cables. Same with DYNEX and a few others. The reason they make employees so much commission is because they make the product themselves and therefore have more margins to work with hence better commissions for employees. If your argument is that employees will intentionally push these cables because of the money, well yes! because there isn’t much of a difference between the monster HDMI Cables and other brands. NOT EVEN IN PRICE. Obviously employees shouldn’t push products intentionally because of the commissions they hold, but thats a problem with individual slimy employees, not the company. And this is something an employee would get fired for very fast!

7) Legally the store has to sell you any available product at the listed price. Except that they can easily say the product isn’t available even though it is in the back room. IF it is on the shelf, then yes, they must sell it to you. As for the preloading laptops, its still a service they are doing and if you want one without the setup then they can do that for you. Just because they did the service before they sold it to you doesn’t mean you dont have to pay for it. Just before christmas a customer asked to buy the boxing day deals they had, because they were in the building in the warehouse but obviously not for sale until boxing day. HE pulled the “your legally entitled to sell it to me”.….. umm. NO THEY ARE NOT.

At the end of the day, if your too lazy to do your research or think with your own brain and decide if what your looking at is a good deal or not, stick to amazon online and dont go to retail stores.

There will always be slimy salespeople. In retail we try and weed them out but its difficult. All i can suggest is you find a sales person you trust at a store and stick with them. CRM And customer loyalty are big like that.

Futureshop is not a ‘fake it ’til you make it’ company. If a customer is unhappy and returns something, that also takes the money that the salesman has apparently scammed you out of. PSP commission is also a very small % of the plan.

Connect pro– I agree that it’s a waste of time and money, and I don’t think we should be trying to sell it — in truth, a lot of our associates don’t bother. On that note, there are people, ( a small number) who do call saying things like “I shouldn’t have to plug my xbox in, your associate said it was wireless.” or “The HDMI cable doesn’t fit in the usb slot.”

Buying a psp is not like paying for air. The psp lasts as long as the term you purchased, and items, ie:consoles can be replaced several times on the same plan, as long as it is the same serial number as purchased.

In short, the article is total bullocks, as are a lot of the trolls posting. I believe we’ve all had irritating circumstances with multiple retailers, and FS is by no means perfect, there’s just a lot of holes in the statements many people have posted here.

There is NO scam. READ the fine print and if you do you’ll see no scam. How can you honestly believe that the largest electronics retailer in Canada has been scamming everyone? I have never seen any reputable or official complaints about the store; I only see posts on the internet by unreasonable, uninformed consumers.

If you would only take some time to read through all of Futureshop’s policies and maybe did a little research on the product you want to buy first your shopping experience will be much better. Then if you do get stuck with one of the sleazy salesmen you won’t get walked all over.

Since when did people start believing that all salesmen are totally honest? Take some responsibility as a consumer.

Notice I used the word salesman. It is 2012… Get over it Ashley. The only thing that gives feminism a bad name is the feminists themselves. Don’t be a Femenazi.

Maybe i’m too young an naive, but I rather enjoy helping out customers. It’s kind of upsetting that it seems so many people come in pre-judging me based on previous experiences.

Either way, I still try my best to keep you guys satisfied. Even if some customers do get rather rude just because i’m a sales person.

What makes this job a treat is when I get those nice customers that treat me with the same kind of respect that I treat everyone else with. That really makes my day.

Maybe if any of you accidentally stumble into my store, I can make it a decent experience for you next time!

Product Service plans — Worth it on Computers and TV’s

“The Setup” — Beneficial, but not mandatory.

Price Protection — Absolutely awesome. Future Shop stands behind their price for the duration of the return policy, and you should definitely use this.

Lying Sales Associates — Rarely flatout lie, some mislead, most are honest. If a product is returned they lose the commission.

Future Shop as a company does not scam its customers.

Think about the last time you had a good experience… at any retailer you have been to… Did you go on a forum and start a thread about how great your experience was? Probably not. It’s natural you want to vent if you have had a bad experience. You are bound to have good and bad experiences in life, experience is how we learn and grow as people. The best course of action is to find a sales associate you can trust, somebody that doesn’t steer you wrong and gives you their truly honest opinion on a product or service. Remember we live in a free market and you are free to shop at other retailers. If you are reading this you also have the means of researching the products or services you are interested in before you make your purchase decision.

Final words:
You will always benefit from independent research, learn about what you are looking to buy, find a sales associate you can trust, service plans are sometimes a wise decision, but be sure to read all exclusions and ask all the questions you need to feel comfortable before the end of the return policy.

Thank You

But yeah, the future shop in my area is filled with the worst liars for salesmen you can imagine. The lies I’ve heard come out of their months are amazing! There is maybe one or two of them that are honest and informative, but the rest just spew out whatever diarrhea that they squeeze out of their bums and try to force-feed it to you on a platter. Someone said something like “Future Shop strives for excellence and liars are punished oh so severely” is full of bull himself. If the store (at least, my local one) was oh-so concerned about it, the situation would be oh-so much better. They don’t care as long as they get the sales.

I had one salesman today, when I was trying to buy my new laptop, try and FORCE me to let him “set up my laptop over night” and I’d be charged a 100$ fee, telling me it was 100% necessary and I’d never be able to do it myself, because it is a “very long, difficult and complex process” and if it was done at the store, they’d get rid of the “annoying” anti-virus pop-ups, and it would run “at least three times faster because of it, and only THEY could get rid of it because they had special tools”. I regret to say that I’m not even exaggerating — he /actually/ claimed it would run THREE TIMES FASTER! I’m not an idiot, don’t lie to me. If he suggested it, I would’ve been fine and like, “whatever, no, shut up” — but it was the fact that even though we kept saying “no”, he kept insisting that it was necessary and they HAD to do it in store (even though I knew for a fact that it wasn’t and it didn’t). He was so persistent on it and REFUSED to let us say no to it, because it was 100% needed. He even claimed that I’d be able to use the newest microsoft office program on it, but failed to mention that it would be a TRIAL version — which I was aware of because we’ve gotten computers and laptops from them in the past couple years and I’m 100% aware that they don’t give the actual program.

He contradicted himself on a few different “facts” a handful of times, and to get him to shut up and let us bring it straight home, we had to call an ACTUAL computer technician friend of ours to pretty much tell him he was an idiot and he could do it himself for us.

^ Do not fall for that tactic, please! You’re wasting 100$ on something you can figure out yourself. The steps are easy as frig. If I can do it, you can do it! If you need help, ask a tech-knowledgeable friend — or search it up on google.

This doesn’t include some of the other absolutely ridiculous lies I’ve heard from their salespeople. Like the last time, trying to tell me that acers, hps ‚toshibas and macs are all equality as good and all rarely find themselves in repair shops, and that they all have the EXACT same percentage of incidents. That’s bull if I’ve ever heard it.

Though it is possible to get legit salesmen at future shop, they seem to be too rare and too far apart. 7 lies? In most cases, EVERY word is a lie.