Comments on: Canadian Code of Practice Scanner Price Accuracy http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/ Canadian Freebies, Coupons, Deals, Bargains, Flyers, Contests Canada Thu, 24 May 2012 22:51:44 +0000 hourly 1 By: delaine http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1256259 delaine Tue, 22 May 2012 00:06:19 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1256259 I think what you are all missing here is that the code is VOLUNTARY. If the store does not display a sign saying they participate in the act, then they do not have to give you the discount. Read the article. In my place of employement, we used to have a sign up, we no longer do. I have had customers tell me that this is "the law", lol. Thanks to this article, I now know I do not need to give anyone a discount, if I don't want to. I think what you are all missing here is that the code is VOLUNTARY.
If the store does not display a sign saying they participate in the act, then they do not have to give you the discount. Read the article.

In my place of employement, we used to have a sign up, we no longer do. I have had customers tell me that this is “the law”, lol.

Thanks to this article, I now know I do not need to give anyone a discount, if I don’t want to.

]]> By: Martin Lomas http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1252320 Martin Lomas Thu, 03 May 2012 09:27:13 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1252320 Hello, I have to admit I didn't have time to read ALL of these comments, but, does anyone have experience of when a single store item has two different price stickers on it? I had thought that the store *must* honor the lower price, but I don't really know. Certainly the store in question (independent) had NO intention of doing that. They said "No Way. Ever.". The clerk then quickly became angry, and actually quite threatening. I left saying that they would hear about this. But again, I don't know what the deal really is on this/ Thanks for any help, Martin Hello,

I have to admit I didn’t have time to read ALL of these comments, but, does anyone have experience of when a single store item has two different price stickers on it?

I had thought that the store *must* honor the lower price, but I don’t really know. Certainly the store in question (independent) had NO intention of doing that. They said “No Way. Ever.”. The clerk then quickly became angry, and actually quite threatening. I left saying that they would hear about this. But again, I don’t know what the deal really is on this/

Thanks for any help,
Martin

]]> By: Ron http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1251431 Ron Tue, 01 May 2012 03:45:53 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1251431 Niki, I routinely get more than one free item. It's one for every mispriced UPC code. Hell if I wanted I could find 100's of mispriced items in this one store I shop at but I usually only get around 4-7 wrong items when I shop. Niki, I routinely get more than one free item. It’s one for every mispriced UPC code.

Hell if I wanted I could find 100’s of mispriced items in this one store I shop at but I usually only get around 4–7 wrong items when I shop.

]]> By: Niki http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1250586 Niki Sat, 28 Apr 2012 03:20:53 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1250586 So ill do further research but what if there's multiple *different* items scanned wrong on one order?? Am i still not enititled to each of those free? Extra Foods tonight would only give me on one item although i had 3 wrong scans! Going back tomorrow to the manager...the GIRL in charge didnt even like the fact that i was using coupons and i was getting a b1g1f on the bullseye...ah sweet victory for me tomorrow. Also the one item they did give me for free i didnt realize they didnt take off the transaction with the original higher price so i still paid for it! So ill do further research but what if there’s multiple *different* items scanned wrong on one order?? Am i still not enititled to each of those free? Extra Foods tonight would only give me on one item although i had 3 wrong scans! Going back tomorrow to the manager…the GIRL in charge didnt even like the fact that i was using coupons and i was getting a b1g1f on the bullseye…ah sweet victory for me tomorrow. Also the one item they did give me for free i didnt realize they didnt take off the transaction with the original higher price so i still paid for it!

]]> By: ZellersCap http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1225252 ZellersCap Mon, 26 Mar 2012 14:06:57 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1225252 I happen to work at Zellers and have for years. We have an old school unupdated system, yes most of the pricing mistakes are in fact human error as we do have to scan every single item individually just to change the price. Our signs happen to go out the night before and yes customers DO flip the signs out of curiousity. You all jump to blame the cashiers. The cashiers have nothing to do with pricing or signing, and I don't much blame the underpaid that have to deal with customers stupidity who put up the signs and change the prices. You constantly distract those who are assigned those jobs. I am a cash lead at zellers, so I hear all of the customers complaints on a daily basis, and yes most of the time it is the CUSTOMERS STUPIDITY. Read your signs correctly, read them fully match the items, don't just pick up the item next to it. And for everyone complaining about how we don't follow the policy, it's because ITS NOT IN OUR POLICY. The Scanning Code of Conduct is a voluntary policy, especially for privately owned companies which we have been for years. So next time you think about bitching to the cashiers about how an item came up wrong and you should get it for free, think about the fact that a) we're underpaid and all losing our jobs, we don't exactly want to be there let alone deal with you, and b) do your research, the stores that participate must have a sign saying they participate in the policy, it must be at the front doors. We have no such sign, nor have I seen such a sign in any other HBC store. I happen to work at Zellers and have for years. We have an old school unupdated system, yes most of the pricing mistakes are in fact human error as we do have to scan every single item individually just to change the price. Our signs happen to go out the night before and yes customers DO flip the signs out of curiousity. You all jump to blame the cashiers. The cashiers have nothing to do with pricing or signing, and I don’t much blame the underpaid that have to deal with customers stupidity who put up the signs and change the prices. You constantly distract those who are assigned those jobs.

I am a cash lead at zellers, so I hear all of the customers complaints on a daily basis, and yes most of the time it is the CUSTOMERS STUPIDITY. Read your signs correctly, read them fully match the items, don’t just pick up the item next to it. And for everyone complaining about how we don’t follow the policy, it’s because ITS NOT IN OUR POLICY. The Scanning Code of Conduct is a voluntary policy, especially for privately owned companies which we have been for years.

So next time you think about bitching to the cashiers about how an item came up wrong and you should get it for free, think about the fact that a) we’re underpaid and all losing our jobs, we don’t exactly want to be there let alone deal with you, and b) do your research, the stores that participate must have a sign saying they participate in the policy, it must be at the front doors. We have no such sign, nor have I seen such a sign in any other HBC store.

]]> By: CASHIER http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1214680 CASHIER Sun, 18 Mar 2012 22:15:50 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1214680 Many times the problem is that the cashiers are poorly trained mainly because there is such a high turnover rate and the training is not very good. However as a cashier many of us are so reluctant to give scanning code because the customer is rude and obnoxious about the situation. I know I am more than happy to give scanning code to a pleasant, polite customer. But when I have someone so rude they talk to me and treat me as if I did it on purpose and have no clue what I'm doing, i do everything and anything I can to avoid giving scanning code. If they think I know nothing, I'll act like it then. Cashiers are also so reluctant to give scanning codes because they get customers that are not only rude, but then they turn around and tell everyone around them to run back and get some as they'll get it free too. Where I work this money IS basically coming out of our pockets since it helps decrease our end of year bonus. Many times the problem is that the cashiers are poorly trained mainly because there is such a high turnover rate and the training is not very good.
However as a cashier many of us are so reluctant to give scanning code because the customer is rude and obnoxious about the situation.
I know I am more than happy to give scanning code to a pleasant, polite customer. But when I have someone so rude they talk to me and treat me as if I did it on purpose and have no clue what I’m doing, i do everything and anything I can to avoid giving scanning code.
If they think I know nothing, I’ll act like it then.

Cashiers are also so reluctant to give scanning codes because they get customers that are not only rude, but then they turn around and tell everyone around them to run back and get some as they’ll get it free too. Where I work this money IS basically coming out of our pockets since it helps decrease our end of year bonus.

]]> By: IslandHippie http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1213729 IslandHippie Sat, 17 Mar 2012 15:07:57 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1213729 I have had the worst problems with the Zellers in my area. It seems like every time I go shopping there, I get home to see I have been over-charged for at least one item. They do not have the screen that allows customers to see what was rung in and how much it was rung in for. It is also a long bus ride for me to get to, so not worth going back to complain. I don't really shop there anymore, because of this. I must comment on some of the posters in here though... there are quite a few who still don't seem to really understand that the code IS VOLUNTARY unless you are in Quebec. I do agree that the stores SHOULD follow the code, and I believe it SHOULD be law across Canada, but it is not yet... so either complain to the government with detailed info, or chill out a bit. :-p I have had the worst problems with the Zellers in my area. It seems like every time I go shopping there, I get home to see I have been over-charged for at least one item. They do not have the screen that allows customers to see what was rung in and how much it was rung in for. It is also a long bus ride for me to get to, so not worth going back to complain. I don’t really shop there anymore, because of this.

I must comment on some of the posters in here though… there are quite a few who still don’t seem to really understand that the code IS VOLUNTARY unless you are in Quebec. I do agree that the stores SHOULD follow the code, and I believe it SHOULD be law across Canada, but it is not yet… so either complain to the government with detailed info, or chill out a bit. :-p

]]> By: Louise http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1209957 Louise Mon, 12 Mar 2012 21:18:49 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1209957 Days new flyers come out, that's when there is the chance of the registers and shelf/sign pricing differing since someone has to get around to changing this. At the store I work at, the day of a new flyer, we'll adjust if the register is coming up higher than the flyer, to the flyer price. The manager then informs that department manager or department associate so the changes can be made. But if the next day (now Day 2 of the flyer) the issue is still there, then we will give the item (up to $10) free because by then it's the store's error. It can also happen when the store gets a lits of price changes to be made. It takes time to get things changed ---- and after all we are all human. However, a customer must expect that the cashier has to get confirmation from someone on the floor as to what the price is on the shelf/sign. Otherwise, what's stopping a customer from saying one price, only to find out it wasn't anywhere near that price. And remember, the shelf/sign price must be FOR THAT PRODUCT. Too many customers don't even read - other than the price - what the shelf says. Customers are constantly pushing things around, moving things here and there, dropping things they no longer want where they are (as they are too lazy to take them back to where they got them from) - making it difficult for another customer (and the cashier) when, of course, the register is not going to come up with the same price as the shelf BECAUSE THAT'S NOT THE PRODUCT THAT BELONGS THERE! All products have UPC codes. The shelves show the UPC, as well as a brief description and the size....so make sure it is the correct product. I watched a woman one day moving all the loaves of bread around to get (or to see, not sure) what was at the back of the shelf. Did she move all that she moved in the first place back to their original positions? No. So, if what she was looking for was the one on sale for $1.47, then Joe Blow comes along, sees the sign (but doesn't look at the shelf sticker to see if it's the same product), picks it up, the price is not going to be the same at the register as it isn't the one that is one sale. Days new flyers come out, that’s when there is the chance of the registers and shelf/sign pricing differing since someone has to get around to changing this. At the store I work at, the day of a new flyer, we’ll adjust if the register is coming up higher than the flyer, to the flyer price. The manager then informs that department manager or department associate so the changes can be made. But if the next day (now Day 2 of the flyer) the issue is still there, then we will give the item (up to $10) free because by then it’s the store’s error. It can also happen when the store gets a lits of price changes to be made. It takes time to get things changed —- and after all we are all human.

However, a customer must expect that the cashier has to get confirmation from someone on the floor as to what the price is on the shelf/sign. Otherwise, what’s stopping a customer from saying one price, only to find out it wasn’t anywhere near that price. And remember, the shelf/sign price must be FOR THAT PRODUCT. Too many customers don’t even read — other than the price — what the shelf says. Customers are constantly pushing things around, moving things here and there, dropping things they no longer want where they are (as they are too lazy to take them back to where they got them from) — making it difficult for another customer (and the cashier) when, of course, the register is not going to come up with the same price as the shelf BECAUSE THAT’S NOT THE PRODUCT THAT BELONGS THERE! All products have UPC codes. The shelves show the UPC, as well as a brief description and the size.…so make sure it is the correct product. I watched a woman one day moving all the loaves of bread around to get (or to see, not sure) what was at the back of the shelf. Did she move all that she moved in the first place back to their original positions? No. So, if what she was looking for was the one on sale for $1.47, then Joe Blow comes along, sees the sign (but doesn’t look at the shelf sticker to see if it’s the same product), picks it up, the price is not going to be the same at the register as it isn’t the one that is one sale.

]]> By: promo amazon http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1152814 promo amazon Wed, 04 Jan 2012 20:23:32 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1152814 Wow, marvelous weblog layout! How lengthy have you been running a blog for? you made blogging look easy. The full look of your website is great, let alone the content material! Wow, marvelous weblog layout! How lengthy have you been running a blog for? you made blogging look easy. The full look of your website is great, let alone the content material!

]]> By: oddahc http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1150298 oddahc Sun, 01 Jan 2012 14:43:40 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1150298 What is the item is a bottle/case of pop??? 1. do we get the taxes free too? 2. What about the bottle deposit? 3. What about the enviro fee? at superstore I got them to refund the taxes but didn't go for more because I'm not sure they should give more. What is the item is a bottle/case of pop???

1. do we get the taxes free too?
2. What about the bottle deposit?
3. What about the enviro fee?

at superstore I got them to refund the taxes but didn’t go for more because I’m not sure they should give more.

]]> By: Doreen Mason http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1149899 Doreen Mason Sun, 01 Jan 2012 00:47:22 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1149899 Bought a box of candy at Shoppers Drug Mart recently. Cashier accidently scanned item twice. Checked receipt while I was still in the store and found the error.Returned to cashier who refunded for one item. was I entitled to receive the candy for free plus a full refund. I'm not really greedy, just don't know what the policy is. Bought a box of candy at Shoppers Drug Mart recently. Cashier accidently scanned item twice. Checked receipt while I was still in the store and found the error.Returned to cashier who refunded for one item. was I entitled to receive the candy for free plus a full refund. I’m not really greedy, just don’t know what the policy is.

]]> By: FrequentShopper http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1136801 FrequentShopper Tue, 20 Dec 2011 20:47:57 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1136801 It is only voluntary for the company to comply not for each individual store to follow. If the company has agreed to be part of the code, each store must follow it regardless. To add to this I was just in Zellers today and not only did they not scan the item correctly but they refused to adhere to the discount advertised on the rack saying that those products should not be on that rack because they were new items. Ok so why put them there? I will not be shopped at Zellers again. They are a big waste of time and a joke as a Canadian company. It is only voluntary for the company to comply not for each individual store to follow. If the company has agreed to be part of the code, each store must follow it regardless.
To add to this I was just in Zellers today and not only did they not scan the item correctly but they refused to adhere to the discount advertised on the rack saying that those products should not be on that rack because they were new items. Ok so why put them there? I will not be shopped at Zellers again. They are a big waste of time and a joke as a Canadian company.

]]> By: APete http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1125848 APete Mon, 12 Dec 2011 15:47:29 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1125848 A big thing a lot of people are ignoring about this code is the word VOLUNTARY, its not mandatory a retailer give you 10$ off or the item free it is completely VOLUNTARY and at their discretion so if you're a royal a$$ about the situation I'd bank on you getting squat. A big thing a lot of people are ignoring about this code is the word VOLUNTARY, its not mandatory a retailer give you 10$ off or the item free it is completely VOLUNTARY and at their discretion so if you’re a royal a$$ about the situation I’d bank on you getting squat.

]]> By: Johnette Treanor http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1106894 Johnette Treanor Fri, 25 Nov 2011 20:25:05 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1106894 Try this.... throw computer out the window cry about it for awhile go to a friends house log on using her/his computer and shop til you drop. Remembering of course to order your Macbook pro to replace the PC you through out the window. Try this.… throw computer out the window cry about it for awhile go to a friends house log on using her/his computer and shop til you drop. Remembering of course to order your Macbook pro to replace the PC you through out the window.

]]> By: dean http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1103794 dean Mon, 21 Nov 2011 17:49:36 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1103794 what if hst charged where not required do i get 10 dollars off what if hst charged where not required do i get 10 dollars off

]]> By: Paige Frankford http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1099897 Paige Frankford Tue, 15 Nov 2011 08:41:29 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1099897 It is actually a great and helpful piece of information. I?m satisfied that you simply shared this helpful info with us. Please stay us up to date like this. Thanks for sharing.geilelaura´s last [type] ..1 It is actually a great and helpful piece of information. I?m satisfied that you simply shared this helpful info with us. Please stay us up to date like this. Thanks for sharing.geilelaura´s last [type] ..1

]]> By: Scanning coder http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1099584 Scanning coder Mon, 14 Nov 2011 22:30:58 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1099584 This Scanning code also applys when a product scans even at a lower price then the displayed price!!! And Most stores follow under this practice -- You just have to stand your ground! I love the scanning code!! This Scanning code also applys when a product scans even at a lower price then the displayed price!!! And Most stores follow under this practice — You just have to stand your ground! I love the scanning code!!

]]> By: Vinnie http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1089588 Vinnie Thu, 27 Oct 2011 02:26:29 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1089588 I was really annoyed today with Home Outfitters! Apparently they don't practice the Scanning Code. My $19 item rang up at $24 and I said "oh I get $10 off for the scanning code of practice. It said it was $19 on the shelf and there is the sticker on the box.' the cashier said "oh we don't practice that. Our store doesn't. its not the law." I didn't want to stand there and argue, but I am trying to find out WHERE it says that retailers HAVE to honor the Code. I want to go back there and say "see!!" give me my $10!! But I do like this scanning code practice when it works!! I was really annoyed today with Home Outfitters! Apparently they don’t practice the Scanning Code. My $19 item rang up at $24 and I said “oh I get $10 off for the scanning code of practice. It said it was $19 on the shelf and there is the sticker on the box.’ the cashier said “oh we don’t practice that. Our store doesn’t. its not the law.” I didn’t want to stand there and argue, but I am trying to find out WHERE it says that retailers HAVE to honor the Code. I want to go back there and say “see!!” give me my $10!! But I do like this scanning code practice when it works!!

]]> By: jenna http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1089260 jenna Wed, 26 Oct 2011 12:46:14 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1089260 PRINT OFF THE PAGE --- that is what i did, and then show it to them, this will shut them up very fast as it is the LAW they have to and if they still refuse get their name of all the people who told you no and report them to their head office and they will get reprimanded and they will call the store that gave you problems and deal with them ... trust me it works, once you actually show them the proof they will do it as they don't want you to report them to their head office. Best of luck to everyone!!! PRINT OFF THE PAGE — that is what i did, and then show it to them, this will shut them up very fast as it is the LAW they have to and if they still refuse get their name of all the people who told you no and report them to their head office and they will get reprimanded and they will call the store that gave you problems and deal with them … trust me it works, once you actually show them the proof they will do it as they don’t want you to report them to their head office. Best of luck to everyone!!!

]]> By: B Stangenberg http://smartcanucks.ca/canadian-code-of-practice-scanner-price-accuracy/comment-page-5/#comment-1082646 B Stangenberg Tue, 11 Oct 2011 22:10:27 +0000 http://smartcanucks.ca/2006/04/19/canadian-code-of-practice-scanner-price-accuracy/#comment-1082646 And so here it is October 10, 2011 and in the nearly 5 years people have been leaving posts on this page I see nothing has change. We still get overcharged, clerks still roll their eyes, supervisors/managers still are beligerent, customer's are still getting angry, humiliated and disgusted. I would like to do more than just complain about this in a post. I wrote CBC marketplace - hopefully they will do a story on this and hopefully it will be the retailer that is going to be embarassed....... I wonder how long I can hold my breath.......... And so here it is October 10, 2011 and in the nearly 5 years people have been leaving posts on this page I see nothing has change. We still get overcharged, clerks still roll their eyes, supervisors/managers still are beligerent, customer’s are still getting angry, humiliated and disgusted. I would like to do more than just complain about this in a post. I wrote CBC marketplace — hopefully they will do a story on this and hopefully it will be the retailer that is going to be embarassed.…… I wonder how long I can hold my breath.….…..

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