Comments on: Chapters Canada $5 Off In Store With No Minimum Spent!

By: Justine

Justine — Wed, 10 Feb 2010 23:23:28 +0000

hi jean, there are other chapters coupons on the blog too.

By: jean

jean — Wed, 10 Feb 2010 20:36:29 +0000

HELLO!@!!!!!!!!!!!!! it’s expired!!!

By: Katherine

Katherine — Wed, 10 Feb 2010 20:32:47 +0000

Thank goodness a Chapters/Indigo coupon that doesn’t require you to spend a minumum of $35.00!!!

By: Elisa

Elisa — Fri, 11 Dec 2009 03:44:52 +0000

I printed the coupon, went to the store and it was revoked. I purchased an item anyway. When I got home, the coupon was still available on their website. I wrote a letter of complaint online to the head office and did not receive a response. I even filled out the online survey a few days ago requesting that I be contacted, and still didn’t receive a response. I find the customer service at Chapter’s very disappointing.

By: coupon clipper

coupon clipper — Thu, 10 Dec 2009 03:08:53 +0000

FYI — for those who were unable to use this coupon, but who purchased items anyway: I’ve recently discovered that Chapters has one of the best customer service policies that I’ve heard of. Their receipts have a survey listed at the bottom (www.indigofeedback.com). On Nov. 30th (2nd day of this promotion/coupon), I attempted to use the coupon to purchase a couple stocking stuffers (~$7 worth). Although they told me I couldn’t use the coupon (instructions from their head office), I purchased the items anyway. I filled out their online survey explaining what happened, and had asked to be contacted about my concern. To my surprise, the store manager emailed me this:

“I am sorry to hear that you were frustrated with the change in procedure concerning the $5 coupon. The communication that comes from Head office is sometimes delayed. Your business and time you spend in our store is very important to us. Next time you are in please ask to speak to a manager and we will be happy to offer you a gift card for your use here in the store.

Thank you, and feel free to contact me if you have any questions.”

When I went to the store to pick up my gift card, I discovered that they had given me a $20 gift card for my trouble. I am very grateful for this, and wanted to spread the word. It definitely helps, esp. in these tough economic times.

Happy Holidays everyone!

By: JOhn

JOhn — Thu, 03 Dec 2009 21:49:12 +0000

Well I think that people using coupons over and over just to get free items is very selfish! obviously chapters would not want people using it got items for free!!!!!!!! Selfish

By: star84

star84 — Wed, 02 Dec 2009 07:45:43 +0000

I went shopping tonight in Burnaby, B.C. with my mom, and each of us had a coupon…and let me tell you i was prepared to argue if i had to, to be able to use this coupon. I didn’t have a problem using the coupon, but the cashier did explain (without my even asking) what the deal was with the coupons. He said that the company had made a mistake on the coupon and that it was originally only supposed to be a promotion for some new Indigo stores (he named one in Surrey) and that mistakenly the coupons had been done with all three store logos on them. So he said that it was the companies’ mistake for not being more specific on the coupons and for sending them out. He said that instead of not allowing the coupons (which was making people upset) they changed the terms to one per customer instead of one per transaction.

I think it’s completely the companies’ responsibility and that no one should have been turned down for using the coupons. I think they’ll definitely learn from their mistake. I’m very glad i was able to use mine, and i didn’t even have to argue!

And I guess the lesson to learn from this…as i’ve seen it happen with other coupons and sales…if you don’t use the coupon/promotion in the first day (when it seems like a ridiculously good promo) then you just might lose out

By: stranger

stranger — Wed, 02 Dec 2009 06:56:23 +0000

Coupon worked tonight when I used it. I guess they didn’t cancel the deal in the West Coast. Not that many abuses occurred, I guess.

By: Talia

Talia — Wed, 02 Dec 2009 05:39:29 +0000

They wouldn’t accept mine today… argh!

By: Katrina H

Katrina H — Wed, 02 Dec 2009 03:24:37 +0000

I tried using it about noon downtown at the Cole’s in Calgary. She literally ripped it up in my face as she told me they were no longer accepting them, they were supposed to be limited to a couple stores not meant for all stores. I was buying something for 34.99, I wasn’t exactly buying something for nothing. So I left and just will not shop there anymore.

By: Melissa13

Melissa13 — Wed, 02 Dec 2009 00:35:22 +0000

I went to the Metrotown Chapters in Vancouver and they took it no problem. But I also only used one coupon on a $10 item.

By: reesespieces

reesespieces — Tue, 01 Dec 2009 19:47:14 +0000

waiting for message 44 to be moderated, it just says:

For those living in the east the coupon is still valid. I talked to a salesperson at one location and she said that it was meant to be sent to only a few people. They were to be sent to only those living in certain areas but they sent to everyone by accident or made the mistake of having the option of allowing the coupon to be shared. The girl showed me a list but I was only interested in Ottawa location and the Rideau Chapters was on the list that said was suppose to accept them.

By: Sandy

Sandy — Tue, 01 Dec 2009 19:43:20 +0000

I agree with Nice Sass. As for someone who says that they are so poor as to have to root through garbage for cans, well, not to be mean, but how can you afford a computer, internet connection, and a printer to print out all those coupons? Most people that I know who go looking for cans are seniors on limited incomes, homeless people and people who truly cannot afford all the nice extras in life.

By: Teresa

Teresa — Tue, 01 Dec 2009 19:10:36 +0000

I used this coupon last night with no problem at Chapters in West Edmonton on 170st & stonyplain. Will try again tonight and see if they say it’s been cancelled.

By: Nice Sass

Nice Sass — Tue, 01 Dec 2009 19:08:51 +0000

It seems that those stores that are still honouring it are telling the truth; that it was up to the store level to decide whether to continue to accept them. Those not honouring it are claiming that it was per Head Office, when in actuality Head Office is leaving it to each store.

There are many people suffering from unfortunate times right now, making Christmas shopping more difficult; I still don’t think that gives anyone the right to exploit this offer and ruin it for others.

By: Julie

Julie — Tue, 01 Dec 2009 18:48:45 +0000

The lady I spoke to in store said the offer was supposed to be $5 off a minimum spend of $30 (which is what the email version of the coupon said actually), and that they revoked the offer at 5pm last night.
Shame.

By: mark

mark — Tue, 01 Dec 2009 18:23:49 +0000

Had to fight with the cashier to accept this coupon last night. Eventually they accepted it but it was a waste of 20 minutes. I suspect they are counting on people being too embarrassed to redeem.

By: akim

akim — Tue, 01 Dec 2009 17:10:23 +0000

If Chapters limited one coupon per customer, I wouldn’t purposly go there for $5 discount on those 3 days. I would just purchase books from Amazon, where it is usually having greater discounts than Chapters. I would say that Chapters successfully bought some people to their stores and got rid of some old stocks that didn’t sell, except for the Godiva chocolates. I used some coupons to buy some children’s toys and books and donated them in Square One. Some people used the coupons to buy Xmas gifts or otherwise they might not have been able to do so. I believe it’s a win-win situation. Thanks Chapters.

By: abfab

abfab — Tue, 01 Dec 2009 14:28:18 +0000

went to chapters last night. they are no longer accepting them. they were notified by head office to stop accepting because people were printing numerous copies. Its unfortunate that people abused the offer, but I also think its the store’s responsibility. had they simply put “one per customer” in the fine print we all could have take advantage of the great offer.

By: Kristina

Kristina — Tue, 01 Dec 2009 14:11:23 +0000

Crappy!
I couldn’t get out til today. It’s only a 3-day offer. Why wouldn’t they just leave it. I’ll try anyway since it’s upto the store to let us use it.