Congratulations Zellers on being named the worst customer service in Canada! After being awarded 3rd on the Smart Canucks worst company of 2010, you have worked yourself up to first place according to CBC Marketplace. First was Zellers, second Canadian Tire and third Walmart.
Did you miss the episode that aired early in January? Click here to watch the full video. Do you agree with Zellers “winning” if not what company would you name as the worst?
AGREED. Walmart had the best customer service too and they actually had someone come on camera to speak about being named third worse. I think they were only named third worse because of how big they are. I applaud walmart for having someone speak to the camera. I hate zellers just because I can never find what i want, there are often no prices on things, and the line ups are so long and so slow most times. Sometimes due to cashiers having to figure out pricing or price discrepancies (price doesn’t match signage, etc…). I often have to wait for fights between people ahead of me and the cashiers. I don’t go much…
This really seems to be a Canadian problem. Customer service has gotten so bad in Canada unless you’re dealing with owners of a small business. Bell and Rogers have to be the absolute worst. Go to any roadhouse type restaurant and the service is mediocre, yet when they bring you the bill they give you an over-the-top “It was my pleasure to serve you” line of crap so that you’ll tip generously. This is one area where we could learn something from our friends south of the border.
Bell & Telus by far my top 2 ! As far as Zeller’s, Wal-Mart, Cdn. Tire, etc…it’s all about the store you visit…some good, some bad, and some just plain ugly.…customer servive is number 1, but it has to come from the top and down to store employees…in a lot of cases it just doesn’t happen.
I worked customer service at Zellers as a teenager about 15 years ago. The policy at the time was that I essentially took back everything presented to me no questions asked. I once got in trouble for trying to deny a refund for a pair of jeans that had a Marks Work Wearhouse label on it.
The rest of the store is the issue. No help on the floor and incorrect prices, sloppy looking shelves, etc. That might improve with a Target takeover
No one is worse than Telus. My biggest regret is switching to them and now I’m stuck with a 3 year contract. Ugh! I hate Telus.