Comments on: Congratulations On Your Recent Win Zellers Canada!

By: Denise

Denise — Sat, 21 Jan 2012 04:18:33 +0000

No one is worse than Telus. My biggest regret is switching to them and now I’m stuck with a 3 year contract. Ugh! I hate Telus.

By: Kim

Kim — Wed, 18 Jan 2012 16:57:16 +0000

I worked customer service at Zellers as a teenager about 15 years ago. The policy at the time was that I essentially took back everything presented to me no questions asked. I once got in trouble for trying to deny a refund for a pair of jeans that had a Marks Work Wearhouse label on it.
The rest of the store is the issue. No help on the floor and incorrect prices, sloppy looking shelves, etc. That might improve with a Target takeover

By: Vic009

Vic009 — Tue, 17 Jan 2012 18:27:27 +0000

Bell & Telus by far my top 2 ! As far as Zeller’s, Wal-Mart, Cdn. Tire, etc…it’s all about the store you visit…some good, some bad, and some just plain ugly.…customer servive is number 1, but it has to come from the top and down to store employees…in a lot of cases it just doesn’t happen.

By: doreo

doreo — Tue, 17 Jan 2012 17:35:41 +0000

This really seems to be a Canadian problem. Customer service has gotten so bad in Canada unless you’re dealing with owners of a small business. Bell and Rogers have to be the absolute worst. Go to any roadhouse type restaurant and the service is mediocre, yet when they bring you the bill they give you an over-the-top “It was my pleasure to serve you” line of crap so that you’ll tip generously. This is one area where we could learn something from our friends south of the border.

By: Christina

Christina — Tue, 17 Jan 2012 16:13:28 +0000

AGREED. Walmart had the best customer service too and they actually had someone come on camera to speak about being named third worse. I think they were only named third worse because of how big they are. I applaud walmart for having someone speak to the camera. I hate zellers just because I can never find what i want, there are often no prices on things, and the line ups are so long and so slow most times. Sometimes due to cashiers having to figure out pricing or price discrepancies (price doesn’t match signage, etc…). I often have to wait for fights between people ahead of me and the cashiers. I don’t go much…

By: Jenn

Jenn — Tue, 17 Jan 2012 16:04:44 +0000

Not a surprised. Already voiced my opinion re Zellers last time during their coupon fiasco. Watched the episode, agreed with what they were portraying in most part. In all fairness, people that work in these stores are not your typical salesperson, they are mainly hired to stock and re-stock. Yes, they are hard are to find, but it’s pretty much the same everywhere where everyone is trying to cut back and hire less employees. I think it’s also depend on the person and the location of the store as well. I get great service most of the time when i ask for assistance at my neighbourhood Wal-Mart.

On the other hand, the episode doesn’t mention anything about the other side. Often these stores have to also deal with very rude customers, customers who like to take advantage.

What really pissed me off are the customer serivce over the phone. Particular Rogers and Sears Homeservice, with my experience, they trump over everyone else.

By: Dennis

Dennis — Tue, 17 Jan 2012 16:02:28 +0000

The Home Depot deserves to be on that list as well. They advertise as “experts” but what “expert” will work for minimum wage? Their employees run when a customer approaches.
You will never get great service when you employ people for minimum wage. Where’s the incentive to serve?

By: donna madonna

donna madonna — Tue, 17 Jan 2012 15:18:18 +0000

I think Rogers has got to be the the worst for customer service, bouncing you here, there and everywhere about your concern and still there is nobody “in charge” that can help rectify a major problem !

By: Casey Z.

Casey Z. — Tue, 17 Jan 2012 12:56:28 +0000

Zellers is bad but if you have kids, Toys R Us is by FAR the worst. I could go on and on but that would get my blood boiling for the day. We have a new Walmart Supercentre in Kitchener (Ira Needles) and I have to say the customer service is excellent there.

By: Nettie

Nettie — Tue, 17 Jan 2012 12:20:20 +0000

I think Bell would be in the top three if they looked at all businesses in Canada, not just department stores. I've had bad experience with Zellers and Canadian Tire. Never really had a problem with Walmart. I do, however agree with Customer #1 about Futureshop. I've had a few bad experience there, but the wost had to be when I was going to buy my TV. I had the one in mind I wanted. They didn't have any on the shelf. I asked a salesguy as he was walking by if he could check out back to see if there was any left. He did, and said there wasn't any out back, but there was one at another Futureshop in the same city. I told him I'd go there and buy it, and he asked me if I would buy it from him, he'd give me a receipt to drive over there, so he could get his commission, since he "worked really hard for us". Umm...dude...all you did was look out back... I couldn't believe it. Needless to say, I left. If he spent time with me actually trying to sell me something, I may have been a little more sympathetic.

By: AnnV

AnnV — Tue, 17 Jan 2012 10:56:12 +0000

Funny. My experience with the Zellers (Stone Rd) in Guelph is great! Granted, sometimes the cashiers are a little clueless, but the actually Customer Service Desk people are wonderful. I've returned many items without a problem with or without a receipt, though the latter are obviously refunded on a gift card, but that's fine with me and is consistent with their policy. I've even returned things after the 30 day policy, and as long as it's reasonable (not a seasonal\Christmas item), they usually don't have a problem putting that on a gift card too. Plus I get my 10% SPC discount. As a bonus, their pharmacy staff is second to none! Neil, who I believe is the head pharmacist, is so friendly and helpful. One time, he even came and found me browsing in the aisles -- I'd dropped off my prescription to be filled and then gone shopping, but I'd forgotten the pharmacy closes an hour before the regular store so he'd waited over 15 minutes after closing before he finally came and found me to hand-deliver my prescription! THAT'S awesome customer service! He could just as easily closed up shop on time and left me to return the next day. Also, I haven't really had many\any bad experiences at CT, though I don't shop there much. Bell or Rogers get my vote. How can you screw up someones's bill EVERY month and get away with it? Oh that's right, come Hell or High Water, I signed a contract to stay with you through it all. If it had to be a retail store, then Futureshop should win hands down. At least the other stores are just general merchandising stores, so I don't really expect the 16 year old cashier to know about every department. However, FS is an ELECTRONICS retailer -- why does it seem their employees often know Jack about their products and are just pushing whichever one has the higher price tag so they can get a higher commission? I've even caught them outright lying just to make a sale. Of course, complaining to a useless manager results in a noncommittal, ''that employee will be counselled on proper behavior'' or even, ''oh I'm sure you just misunderstood - my employee would never have said that''. Yeah right. God sometimes I wish I recorded the BS they say.

By: Ron Simmons

Ron Simmons — Tue, 17 Jan 2012 05:17:44 +0000

In my personal opinion, I would have to say Walmart is the worst for customer service.

By: robbi

robbi — Tue, 17 Jan 2012 05:00:32 +0000

Most people in Winnipeg that work in Zellers, are alright as far as customer service. I have posted this before, I never had problems, until Zellers was sold to Target over a year ago or more.. It simply that Target is changing many policies and procedures at the store level
and the CS are not told or have not gotten up to speed with all the changes. Some of this CS people have been serving me for years at my local Zellers. I hope that Target is fair to them when the actual change comes to be.

By: Saara

Saara — Tue, 17 Jan 2012 04:46:17 +0000

I work part-time at Zellers, and Im so nice to customers that ask me anything! I do know there are some employees that are rude, but isnt that with any company? I know some Zellers employees are rude, but honestly, I know why… we are treated like CRAP by our management.. we get THE rudest customers every single day (they even make some employees cry)… and to top it off management treats their employees like royal s***. Its hard to walk around with a smile on your face like that. But I still agree, unhelpful staff are not okay.
And with target taking over, they HAVE FIRED THE STAFF, “Syl”… Everyone is losing their job.

Please dont say all Zellers employees are rude! Not all of us are!

By: Kristin

Kristin — Tue, 17 Jan 2012 04:21:13 +0000

It is total bull that it is a “new” policy– Happy Helpers at Wal Mart to take customers to the product they are looking for. I worked at Wal Mart in 1999 to 2002 and that policy was ALWAYS in place, along with the three metre rule; which states you are to smile and greet every customer that comes within 3 metres of you. BUT I saw managers who failed to do this. Managers would hide up in the offices all day, in “meetings” with the doors shut. Poor role models for staff.
Can you really expect to pay minimum wage to people and get decent work out of them? Employees are abused by customers and managers alike, work crappy hours and are under appreciated.

By: Syl

Syl — Tue, 17 Jan 2012 04:08:16 +0000

Kelowna Zellers is dingy and aisles are always cluttered making it an obstacle course with a grocery cart. Sale items never seem to be in stock and getting someone to help is a nightmare as noone seems to have a clue. Recently I had to return a clothing item a day after purchase. I thought to myself, “wow, noone in line for a change”. Boy was I mistaken. I was the one in line while the Customer Service clerk chatted about her weekend with another clerk. I was totally dumbfounded when she looked totally annoyed at me when I spoke up. They continued to chat while clerk worked on my transaction. A visit that should have taken a few minutes took about 10 minutes. I agree with the above statement, when Target takes over, PLEASE FIRE THE STAFF. With all the unemployment here, I’m certain that they could be easily replaced with cheerful, knowledgeable staff.

By: Mike

Mike — Tue, 17 Jan 2012 03:49:30 +0000

Well…Zellers DOES have terrible customer service.

But I wouldn’t go by Marketplace. That TV show is a spin factory. It’s a wannabe American tv program — hurts my intelligence watching all their holes.

By: Tracy

Tracy — Tue, 17 Jan 2012 03:23:53 +0000

I was recently in a Canadian Tire asking about a particular product that was showing online availability.
They said that they had all been moved to the back until the spring. I asked the associate if she could please go in the back and possibly get one for me. Her response “I could, but I don’t want to”.
I should have asked to speak to a manager right then and there but I was completely in shock.

By: Danielle S

Danielle S — Tue, 17 Jan 2012 00:08:20 +0000

Shame this survey only looked at department stores. That’s why Bell and Air Canada aren’t on the list. Otherwise I think Bell would be at the top no problem.

There were also on 827 people who answered the survey…and those are people who are part of a panel that like doing surveys and want to voice their opinions. Other customers who aren’t on that panel didn’t get to put in their two-cents.

By: sfaraz

sfaraz — Tue, 17 Jan 2012 00:01:19 +0000

zellers had worst customer service