the prices were not jacked so don’t talk about shit you don’t know =) and for the record Home Outfitters has the same products for the SAME PRICE and as for Homesense…well you definitely get what you paid for which is NOT much.
and if you were to even walk into an lnt store you see tonnes of employees ready to help you. you walk into homesense or home outfitters and there is what? 2–3 people on the floor and they offer you no help.

Good riddance to a company that does not believe in quality customer service. thankfully we have Home Sense and Home Outfitters

I purchased a Dyson vacuum cleaner from LNT on one of those rebate offers. The Dyson was purchased in early October and the rebate was for $120 — quite generous. The coupon that I had to complete indicated 6–8 weeks for the rebate to arrive. I figured that would mean I would be looking at having the rebate in time for my Boxing Day shopping.

I couldn’t have been more wrong. After months of correspondence with LNT customer service (and these would be the people paid to deal with these situations) I eventually received my rebate the end of February.

Here is the odd thing — I wasn’t even getting a cheque — I was getting a gift card as my rebate. So why the delay? Economically, it makes little sense as the funds simply go back to the company anyways.

So, if you are considering purchasing an item that offers a rebate from Linen and Things, bare in mind that the rebate could take up to five months to arrive. You will have to be patient. Very patient and persistent.

I fell for the $25. rebate offered by this company on the purchase of a Hamilton Beach toaster oven on November 12,2007. It required the submission of the purchase receipt, the UPC bar code cut from the container, and a coupon. This I did and mailed to the required address in White Bear Lake MN on November 13. Having not received any respose by e-mail by November 30, I was finally able to get a human by telephone at the rebate centre and asked what gives with my submission. She did not know, and said to re-submit, which I did. Two days later, I received an e-mail saying that they had received my original submission, and that I should receive the rebate in “six to eight weeks”.

Well, I waited and waited, and finally on February 3 an e-mail arrives stating that a cheque was mailed on February 1. It is now February 20, an still no cheque. Another call to the rebate centre, and all they could tell me was absolutely nothing! I should just be patient, “it often takes a month” (for the cheque to arrive)! They expect me to be patient after about 15 weeks!!

This is absulutely absurd situation. Surely it doesn’t reqiuire the brain of a rocket scientist to realize that putting customers through all of this aggravation to receive a simple price reduction is a total waste of their time and the customer’s. Why in the name of heaven not just give the price reduction right in the store, and save all this time and effort on the part of the customer and their staff? I will not participate in such a scheme again, in fact they need not expect that I will again patronize Linens ‘N Things for anything, after this. One of my daughters also submitted a similar claim on the same day as I did, with exactly the same reults as I have descibed above, so this cannot be excused as an isolated case! She vows never again to patronize their stores.

Respectfully,

K. Ogle