9 comments

Shoppers Drug Mart Coupon Guidelines / Policy

Canadian Deals & Coupons

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Several people have asked about Shoppers Drug Mart’s coupon policies lately.  Shoppers Drug Mart posts them on their website so you can always keep a copy with you and double check when you are told things are different but ultimately it is up to the store’s discretion.

You can use printable coupons and you can use coupons to bring down your total for promotional events (with some exceptions, mostly coupons for free products)

Shoppers Drug Mart/Pharmaprix will gladly accept any coupon if all of the below conditions are met:

Physical appearance of the coupon:

  •  Must be legible with no signs of tampering
  •  There must be a clear printed barcode on the coupon face
  •  Standard manufacturer coupons should be printed on a material from an original source (e.g. Newspaper, Magazine, Direct Mailer, etc.), photocopies will not be accepted.
  •  Coupons from the internet and email are accepted and MUST BE PRINTED. They follow the same guidelines as pre-printed Manufacturer coupons. We DO NOT accept coupons on any electronic device such as a Smartphone, tablets, etc.

Coupon requirements for Internet/Manufacturer must:
be provided at the time of purchase;

  •  have Retailer/Dealer instructions;
  •  include the Manufacturer name;
  •  indicate a valid Canadian P.O. Box for remittance;
  •  have a valid expiry date;
  •  have a consistent offer for a specific item – same value or offer should appear in all areas of the coupon;
  •  be a product or service that is sold/offered by Shoppers Drug Mart/Pharmaprix;
  •  include the proper size and description of the product;
  •  not exceed the value of the purchase price and only one coupon per item is permitted;
  •  not be a competitor’s coupon;
  •  have one of the following accepted offers:
  1. Dollar/cents off
  2. Buy one, get one free (BOGO) coupons
  3. Free items (excludes internet coupons)

If the value of the coupon exceeds the value of the product, the coupon is to be processed as equal to the scanned retail of the product. The difference will not be issued as change.

Coupons that meet the above requirements, with the exception of coupons for free product, qualify towards the spend threshold for promotional events (20x Event, Tim Hortons Event, etc.).

All coupon redemption terms are subject to our Coupon Acceptance Guidelines in effect at the time of redemption.

Coupon acceptance is at the discretion of the store management team. Please speak to the Front Store Manager should you have any further questions or concerns.

We may change the terms and conditions of our Coupon Acceptance Guidelines at any time. Such changes may become effective without advance notice or advertisement.

You can find this policy here

9 comments

  1. Debbie

    I had some trouble recently with computer printed coupons there. They finally let me use them because the 4 coupons I had were all for different items.

    They told me that if I had been using 4 of the same coupons for 4 identical items they would not have let me use them because they said they have been having trouble getting reimbursed by the manufacturers for computer printed coupons.

    Reply
  2. FallenPixels

    Printed coupons can be tricky, if they are smartsource ones with different ID # on each one, no problem but for printed from facebook etc, many coupons are only meant to be used once and they may give stores a hard time (and stores think you photocopied them)

    Reply
  3. James

    Has anyone every had issues with using a coupon on a clearance item?? I used the save $2 on any axe hair product on an axe hair gel on clearance for $2.25. The manager was agressive and rude saying that coupons are strictly forbidden on a clearout item. I am thinking of calling head office but after reading the “Coupon acceptance is at the discretion of the store management team” I may not.

    Reply
  4. Jessica

    James – even with that last bit about it being at the discretion of management I’d still contact head office and voice your complaint that the coupon wasn’t honored. Squeaky wheel gets the oil, right?

    Reply
  5. James

    Hey Jessica – it was one of those we will honor it today but never again kind of stances from the manager. She said after a show called ‘Coupon Wars’ was on TV people have been coming into her store wanting overage (she didn’t use that term but that’s what she meant) on coupons so she enforced the no coupon on clearout.

    Its a shame due to they reduce a lot of their items at this particular shoppers, but really it isn’t the customers fault that you have an item you can’t sell on your shelves and I want to buy it with a coupon.

    Reply
  6. Rob K

    I also had them say they had problems with printed coupons, she called the manager to double check and was allowed to use it on the Pinty’s wins

    Reply
  7. Nuala

    @ James – even though the coupon is accepted at the discretion of the individual store, I would likely still call to complain about that and the fact the manager was aggressive and rude. That is unacceptable behaviour in retail, where customer is king. Actions like that may cause you to take your business elsewhere next time, along with telling all your friends to do the same. In this day and age of electronic communications and your being able to also tell the same story to people like me (absolute strangers) on SmartCanucks or FaceBook, retailers should be even more wary of ticking off the consumer.

    Reply

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