Dear Valued Customer,

You have recently subscribed to receive as a gift, free samples of our Perfectly Pumpkin™ K-Cup® packs.

Because of a technical glitch, an email confirmation was sent to you beyond the quantities available. Unfortunately, we are not able to send you the free samples as indicated.

However, Timothy’s® wants to do more than just say we are sorry, and we still want to share our great coffee with you. You will soon receive by mail, at the address you have provided, a coupon for a free gift: a 12-ct box of Timothy’s K-Cup® packs that you’ll be able to choose from the selection offered at your favourite grocery store. Rest assured, your email and personal information will not be used for further communications and will be deleted from our database.

We hope you will continue your journey of coffee discovery with us. Thanks for your high interest in our brand, your patience and understanding.

Sincerely,

Timothy’s® World Coffee Team

Hi Jim,

Thank you for your order. I have issued a refund to your credit card for the shipping charges on your behalf.

I thought that was pretty decent of them, and will continue to be a customer, which I was before all this promo drama.

JimC — I tried to order a second time because the first one was such a good deal but it wouldn’t accept my facebookperks code. Sorry. I wasn’t trying to scam them and I really, really hope they all arrive.

btw Calvin … you comments concerned so I ran the ‘offending email and its links’ by my IT genius son (who is also in the biz), and his analysis didn’t turn up anything unusual. So I dunno what to think about your virus protection software going off like it did?

I tried to unsubscribe as well without luck. My virus/spyware software detects suspicious/malicious cookie activity when I click the links in the email and blocks subsequent IP traffic to their website for my protection… Wish it did that when I initially signed up for the free offer!

for those who don’t already know, there is no longer a “free decaf on each online order” promo .. as if it wasn’t enough mess up already, even the those who were saying that people should happy about getting 3 boxes for $25 (assuming you live where delivery is minimum) don’t even have a case anymore, the free decaf promo was removed less than 24 hours after the free Excelencia promo was active.

lol, oh man, the amount of bad PR you are reaping right now is unbelievable, I don’t understand how people think that low of themselves that they think its ok for anyone to screw them like that, or perhaps its just because they got their free samples and now they are calling everyone who didn’t “greedy” for just voicing their concerns about not getting one.

For those of you out there aren’t you concerned by:
– lies being fed to you, and promises being made without any intent of keeping them. ? Lets assume they unintentionally took more orders than stock (give me a break they can just “make” some more), lets assume they unintentionally send automatic confirmations to all submitted orders without checking stock, BUT someone intentionally decided to NOT process orders “first come first served” though that one knew well that not only this is the proper way to do it, but that it is also what they have “officially announced” on this very same page. Someone also “intentionally” decided that now is the proper time to end up the “free decaf on each online order” in face of all the enraged customers.

- fans being left in the dark from January 4th to Jany 13th, without A SINGLE comment regardless of the raging posts on the wall. Do you think its ok for “potential” paying customers to be treated like that ? even if 90% was only “hit and run” and “use free never buy” customer, how about the remaining 10% who are actually regularly paying for their tims cups.

- So we ignore the fans for a week or so, and they just don’t go away, lets close the wall and start removing the comments, which country are you operating in exactly ?! and for those who thinks its ok for them to do that, which country do you think you are living in ? its just pathetic.

- What does “free” has anything to do with it ? Do you think its ok for a retailers to refund you for actual sales without fulfilling your orders after a month of order being placed because “they didn’t anticipate being out of stock” ?! If it were for customers like you Frys would have never honored the Black Friday mess up in 2010 (they have actually worked a deal with manufacturers to be able to stand by the offers that mistakenly appeared on their website), if it were for customers like you HP would have never went to “manufacturer” additional $400 TouchPads to honer the $150 order made after they went out of stock due to a glitch on their Canadian webstore, these retailers never charged any one, credit card authorizations would have fallen off the customer accounts any way after 14 days, YET they stood up to make their own mistakes right.

No thanks for the likes of you who thinks its ok to bend over everyone once in a while for retailers mistakes because at the end of the day “you didn’t lose anything but some of your worthless time”, I am sorry, I know I have earlier stated that I am not going boycott timothy’s but seeing how things are developing then and because I can’t take back my “worthless time” (which I have spend more of it trying to argue with you people than it ever took me to fill that one page form) I just have to take my coffee money elsewhere, and will be make sure (in a direct reply for the information and comments censoring that took place here in the last 24 hours) that my “word of mouth” would spread timothy’s practices on every single community that I am regular in.

Lets see if the way you handled this fiasco will not end up costing you more money in PR than what would you have spent honoring the promo or at least fulfilling it acceptably.
10 minutes ago · 1