
So today I went to London with my 50% off coupon that I printed off, only to be humilated and leave the Zellers store feeling like a criminal. I printed this yesterday evening and had planned to buy myself a pair of earrings. I live one hour from London. Add that to the 45 minutes I spent looking at items and waiting a while for an associate to even come the the jewel counter. Thats 1.45 hours of life wasted. Wasted because when I went to use my coupon, I was informed that Zellers has revoked the offer.
Excuse me? Revoked? I have the offer right here. I was then told that they decided that it was no long valid on sale items. Hold up? No longer valid? Are you kidding me? Since when?
I was treated like a piece of trash, by the (apparent) manager and was basically called a liar. As it was "impossible" for me to have printed this last night. So I shouldn't even have a 50% off coupon at all. Well I did. I had no intent to act maliciously with the coupon, nor had I even heard of this "change" to the coupon. Not only that but who runs this place? Finally this week Zellers brought traffic into their quite and lonely stores and perhaps earned more faith with shoppers. How do they embrace this change? Squash it by infuriating and belittling their customers. Great move Zellers, dig your hole deeper. I should of just went and bought a shovel and handed it to the manager. I can understand it has been a very popular coupon for them, but it was pulled because it was too popular? Who is your marketing team? It wouldn't take a baby genius to know that this was going to drive the most traffic to Zellers ever. I don't get you Zellers corp. I really don't. There is no way this was a "mistake" your rep on Facebook posted over and over, yes it's valid on sale items. Let me check with head office. Yes it's valid. Over and over.
I have never felt so badly treated in all my life in a store. Why not at least honour those customers that were trying to honestly use the coupon. As for the "notices" posted... I was told all they had was a notice posted at the front entrance door. Nothing at the mall entrance. Nothing with the flyer stands etc.
I have talked to Customer Support and I'm awaiting an outcome. As it stands right now they need to make this right with me or I will never support or step foot in their chain again.