23 comments

  1. Rob

    I filed a return with them this year, and due to some technical issues with the online page setup they use they calculated I needed to pay despite reporting well under 25000. So stupidly I did and as it turns out I didn’t have to, but their system got screwed up and charged it anyways.

    I’ve spent a couple weeks batting e-mails back and forth with their support people, but it turns out they can only offer me a voucher for next year, which should be free anyways…

    And the amount I paid? They recommended I forget about it.

    As someone who does customer service, I’m more than a little annoyed and wanted to make sure this got out here.

    Reply
  2. Bill W

    Taxtron is not free for 2007, just filled out the forms and was told that there is no free program for 2008. One has to buy a licnse.

    News releases on the website states that ufile is free for $25,000 and under however after filling out thier forms and went to get the free program, the limit turned out to be $20,000 not $25,000 as stated.

    Reply
  3. ellengodfrey

    While I am entirely happy with ufile (so far),I would like an e-pass icon to set up on my desktop so I can click it in the morning to see if my return has progressed toward completion and refund, how hard is that?

    Reply
  4. Samantha

    I have used Ufile for 5 years in a row now, and have filed online everytime. I have never had a problem and I highly recommend it.

    :)

    Reply
  5. NOEL RIVERS

    Good afternoon. I am not sure if I have the right site or person to talk to. Anyway I just filed my tax return on ufile. Now I’m not sure if it goes directly to government canada, Or i need to mail it off.This is a first for me . If you cannot help me , Is it possible to refer me to the proper source. Thank you NOEL

    Reply
  6. Darcy

    This year I used StudioTax (www.studiotax.com) which is 100% free (donations accepted). You simply download the software, prepare your entire households returns, create a netfile output file and upload it to the government via thier NETFILE site (www.netfile.gc.ca) also for free. The software is certified by the gov’t so it is error free. I had very complicated tax filing and StudioTax was able to handle it all. Why pay anything for the other packages. This one is very highly recommended.

    Reply
  7. Frederick

    I have used Ufile for a number of years now, and couldnt be more satisfied. Since I am a senior citizen, Ufile usually offers an opportunity to file for free. This is very welcome since I have a limited income, but not below 25,000. Ufile has my recommendations.

    Reply
  8. George

    This is the first time that I have bought UFILE and all I have is problems trying to get it activated on my HP computer.
    I have had Quick Tax for years and I have never had any problems with it.

    Reply
  9. Mark Ress

    %d%aGreat post! More folks should post valuable information like this. I know a guy, Mark Ress, who teaches people how to make money online for free. He offers homebased business training at no cost. More for more information about Mark Ress and his free webinars and teleseminars check him out.

    Reply
  10. Catherine

    I have used UFile in the past and haven’t had a problem. I’ll use it again this year. I do have a problem with NSLSC who haven’t sent my tax info. When I called they said they’d do a reprint because their system said it’s been sent. The catch – I won’t receive it until the end of March! I’m ready to file now except for that one piece of info. Darned student loans!

    Reply
  11. Jo

    I used UFile last year after the Quicktax fiasco. I adapted quite quickly to the new system. I am using it now for 2008 but for each file I saved, I still get the 2007 UFile Icon with the file name underneath (ie Jones.08 with the 2007 UFile Icon above it. Anyone have any ideas on this? I have sent an e-mail to UFile but I’m sure I won’t hear for a few days.

    Reply
  12. Pacy

    I just had a run in with TaxTron. I have used their software for several years to file, and with a 22,200 income as a student for last year, I have a simple and straight foward filing.

    Last month I downloaded the 2008 taxtron software and last week entered my return. When I got to the filing part – I hit the netfile button and was told – my software was liccenced and to continue, – I then hit the continue button only to be stopped by notice that I needed to purchase a licence.

    I downloaded the original software package for 2008 which has the original notices – If your Net Income is below “our free threshold of $30,000 no payment is required”.

    To find this notice, go to the help tab on the Taxtron Software and the payment and filing button after that. Then go to the Requirement for Payment page and at the bottom of that page with a large yellow and gold maple leaf is the notice

    “If your Net Income is below our free threshold of $30,000 no payment is required.

    I think what Taxtron is doing is criminal fraud

    Reply
  13. jenn

    Hey Don,
    Your a hypocrite!!!
    If your not “mooching” and looking for a freebie…….why are you here???
    You don’t know any of us….so don’t judge!!

    Reply
  14. Carl

    Hey Jenn – he has a chartered right to express his opinion so don’t violate it okay. I happen to think he is right! But heck, aren’t freebies what make this country great? What cracks me up is when people complain about the free product, especially when it doesn’t perform correctly!

    Reply
  15. Marguerita

    Turbo tax is only free to those with an income of 20,000 or less. I’m on ODSP and the income is less than 25000 and had to pay 16.99 for a simple standard tax filing

    Reply
  16. LARRY

    I volunteer doing income taxes at our community center here in Mission BC and we only rely on donations from our clients. A LOT of people don’t donate which is fine because our clients are seniors, single parents and low income. I say this because if anyone wants their taxes done cheaply contact your community center most of you can get it done for free. We use ufile with no problems I personally have done over 300 returns within the past year……It gives me a feeling of accomplishment to donate my time

    Reply
  17. SC

    Great info. Thanks all. And for those of you who think we are cheap because we are looking for the best deal? You must be the 70 percent of our population that are in perpetual debt. Good luck.

    Reply

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