37 comments

LG 150 Recall: Get a Free New Cell Phone from Virgin Mobile Canada + $10 Air Time

Posted by & filed under Canadian Freebies, Free Stuff.

LG 150 Canada

Vir­gin Mobile Canada is giv­ing LG 150 Canada cell phone own­ers a new cell phone of equal or greater value due to the LG 150 Canada recall. Instead of  going through the online form visit a Vir­gin Mobile store near you to get it faster.

Vir­gin Mobile is sup­port­ing the vol­un­tary recall of the LG 150 mobile phone, announced on Jan­u­ary 27, 2009 by LG Elec­tron­ics Canada Inc. In sup­port of the vol­un­tary recall, we’re giv­ing every­one who has the LG 150 a free replace­ment phone. You’ll be able to keep your cur­rent mobile phone num­ber, and the new phone will be of equal or greater value. No other Vir­gin Mobile phones are affected by this recall.

Although the recall is vol­un­tary, Vir­gin Mobile is encour­ag­ing cus­tomers with the LG 150 to exchange it free of charge by March 31, 2009. To say thanks for your coop­er­a­tion in mak­ing the switch, we’ll add a $10 bonus air­time credit to your account once your new replace­ment phone is activated.

Click here for more details on Vir­gin Mobile Canada’s web­site
Click here for more details on this LG Canada 150 recall

37 Responses to “LG 150 Recall: Get a Free New Cell Phone from Virgin Mobile Canada + $10 Air Time”

  2. stressedmuch

    I have this phone too… but where is there a Vir­gin retailer??? I was just gonna do that online form.…

  3. Sara

    We bought this phone for my dad. I did the online return since they gave you a $25 card and will drop the phone off at his house and pay for the return postage.
    Would be silly to go out of your way to return it to a store — plus you would need your orig­i­nal sales receit for that store.

  4. Sara

    Sorry, should’ve also stated his new phone will be there in 2–5 busi­ness days

  5. Brenda

    Got the replace­ment phone quickly, but after THREE DAYS of attempts by over 10 dif­fer­ent cus­tomer ser­vice reps for Vir­gin, was unable to have new phone suc­cess­fully acti­vated. I CANCELLED THE PHONE! Have never received such bad ser­vice (from a com­pany well-known for good cus­tomer service).

  6. benji

    Ya I went home to tell my hus­band about this, and he already knew.

    He got a text-message right to his phone from Vir­gin about it. They are send­ing a new phone via courier, and he’s get­ting a $25 air­time credit, not $10! He also gets to keep all of his uploaded (and paid for) ring­tones and wallpapers.

  7. alex

    just fis­nished the online form.

    Dose any­one have an idea what the replace­ment phone is going to be?

    Alex

  8. misterjaggy

    My girl­friend did the online form thing. At one step it showed the replace­ment was the LG 160, a down­grade in qual­ity as far as I’m con­cerned, but given how much she uses it, the air­time credit is worth it.

  9. Mike

    Received the replace­ment LG570 for the recalled LG150 on wednes­day, but despite sev­eral attempts to acti­vate it, it is still not work­ing. I tried online, then with a Vir­gin Cus­tomer Ser­vice Rep at their 1–800#, she basi­cally hung up on me because the acti­va­tion didn’t work (it was all my fault, appar­ently), then I tried at a Vir­gin booth in the mall. He thought he had acti­vated the new phone, but here I am this morn­ing and it’s still not acti­vated.
    So much for the much-vaunted Vir­gin Cus­tomer Ser­vice. :(

  10. alex

    i filled my form out a cou­ple days ago and got just got my phone today and its a LG Rumor. the Puro­la­tor guy said that they were ship­ping a lot of them.

  11. alex

    So i just fin­ished acti­vat­ing my phone. wasn’t work­ing a first but then i called cus­tomer care and found out was was being an idiot and was not using the right num­ber (ESN is on the bot­tom of the box). so i went back online and acti­vated the phone. after its acti­vated you have to pro­gram it. that option is right after the acti­va­tion screen and then you put your phone 3 into the phone and every­thing should work fine.

    That said I have checked my bal­ance an noticed that its still the same so it might take time to get the extra money on you account and it it doesn’t change by tomor­row I’m going to call cus­tomer ser­vice again.

  12. benji

    So my hus­band received his new phone today — it’s not an LG — it’s a Sam­sung phone, and it’s got ALLLLLL the bells and whistles.

    This pre­vi­ous model was pretty much as basic as they come. Just calls and text — no cam­era, etc.

    This new phone he got (for free!) has a cam­era, MP3 player, head­phones, tons of mem­ory space, and Blue­tooth included!

    Sa-weet!!!

  13. fmj

    I had this phone for BELL…and returned it last week..the phone was a peice of crap…they gave me a $350 phone..which takes pic­tures.… plays music/movies.… has a mem­ory card etc…touch screen.. :D much hap­pier with the new phone :D

    So if any­one has this phone for BELL…not only Virgin…bring it to a BELL retailer and it will be replaced in minutes…

  14. Don

    My wife and I both received new LG570 replace­ment phones 4 busi­ness days from Vir­gin mobile by apply­ing online. By acti­vat­ing online we got a $5 credit plus $25 each added to our accounts.

    Our new phones have more options and we are pleased for such quick ser­vice as well as much bet­ter phones.

  15. jazz

    I Got An Lg Rumor for my replace­ment it’s price is 129.99 for pre­paid and it has a slide out QWERTY key­board im so happy

  16. Kerry

    Thanks, the new phone came very quickly.….everything was very well orga­nized, no hic­cups at all. Well done, and once again thanks

  17. Mike

    I’ve had my new LG570 for a week and a half now. Vir­gin are still unable to acti­vate it.
    :(

  19. Jill

    I filled out the online form right away when I got the text about the recall and they sent me an lg Rumor. They also gave me a $25 credit. (I’ve since noticed that on the Vir­gin Mobile web­site they have changed the $25 credit to a $10 credit.) I had no prob­lems with the acti­va­tion or any­thing, it was acti­vated right away and the credit was in my account the next day. How­ever, I had down­loaded 5 games onto my lg 150 and the Rumor can only sup­port 2 of them. So I lost 3 down­loads. I called Vir­gin Mobile about this, they asked me if I had received the $10 credit. I said yes (they were pretty dis­mis­sive and rude and I felt that if I told them I had received $25 they might actu­ally try to take it away from me.) I was told that the $10 credit was to cover lost down­loads, etc. Luck­ily I sent in the online phone early enough to get $25, a $10 credit would only cover about half the cost of my lost games. They told me this in the most dis­mis­sive way pos­si­ble, the image that popped into my head was the super­vi­sor say­ing “tell her the credit was to cover things like that, I bet that will get rid if her.” So basi­cally I got a bet­ter phone than I had, a big credit and no acti­va­tion prob­lems but had a bad expe­ri­ence with Vir­gin Mobile cus­tomer ser­vice. Not for the first time either. If you’re ever on hold with them you’ll hear all about their award-winning cus­tomer ser­vice. Their cus­tomer ser­vice is a joke!! They just want to get rid of you as soon as possible.

  20. Cerbi

    After get­ting the first text, we filled in the form to send in the LG150, and it seemed to have gone through.
    After 5 days, no phone. So my dad calls up Vir­gin, and what a JOKE.
    They trans­ferred him to 3 DIFFERENT peo­ple, all of which that COUDLNT solve any­thing!
    When they FINALLY got some­one who COULD solve it, it took a LONG time to sort it out.
    A WEEK later, after all this hoo-hah, we get the pack­age, open it up, and inside is a LG 160!!
    Every­one else seems to be get­ting nice phones, so why do I get this phone thats only worth $50!?
    After all this hasle we’ve gone through, we get a phone that is worth LESS than the phone I orig­i­nally got (I KNOW I bought it for more than $50 when it first came out)

    Let me say this, I dont think we’ll stay with Vir­gin much longer. Maybe its time to switch to Fido.

  21. Mike

    (3rd post on this sub­ject) I’ve had it with Vir­gin and their cus­tomer “ser­vice”. My replace­ment LG570 is still not acti­vated after 2 weeks of trying.…I’ve changed over to Koodo.

  22. Sara

    The new Sam­sung phone came 2 days after I filled the form out online.
    We got the $25 credt + the $5 for acti­vat­ing online.
    (I don’t see why any­one would call cus­tomer ser­vice to activate)

    And to our sur­prise there was also a new car charger included.

    Con­sid­er­ing I only paid $30 for this phone & it came with $30 credit this has been a great deal!

  23. Serenity

    Was There an option to choose the phone you recieve? I think I saw some­thing about my replace­ment phone being an LG 160 and I’m wor­ried that I missed my chance to pick some­thing less lamesauce.

  24. severely choked

    Well I got stuck with an LG 160, so I called Vir­gin to see what the deal was. After being trans­fered mul­ti­ple times and being on hold for ever (23 minutes)the best they could tell me was “sorry, but it’s out of our con­trol”. Any sug­ges­tions on good ser­vice and rep­utable cus­tomer relations.

  25. Complain

    LG160 is a much infe­rior phone to the lg150 and would sug­gest you pres­sure the com­pany to give you some­thing of equal or supe­rior value. That’s what i’m doing after receiv­ing this lame excuse of a phone put together in a hurry. It’s ugly as hell too.

  26. Jeanne Olineck

    CHOKED w Vir­gin! LG150 was pur­chased brand new for $79.99 and included car charger, wall charger, and case — all of which is sup­posed to be sent back.
    TOOK FIFTEEN DAYS for replace­ment (after numer­ous phone calls and being lied to over and over)!

    The replace­ment? A REFURBISHED crappy LG160 with NO cover and NO car charger — brand new it’s worth 49 bucks. Refur­bished? Prob­a­bly $10 bucks. How the hell is that equal or replace­ment value?!!!!

    Got one response from Vir­gin via email — 10 days later say­ing, “oh, looks like your prob­lem was resolved”. No response to sec­ond email that no, prob­lem NOT resolved.

    I’M CHOKED! My coworker got his in TWO days and got the RUMOR! I waited TWO WEEKS and got a piece of crap.

    I’m switch­ing com­pa­nies if VIRGIN won’t resolve this and GOING PUBLIC ABOUT THEIR CRAPPY SERVICE. Why are some peo­ple being treated bet­ter than others?!!!!

  27. Complain

    Don’t send back your lg150 and DO NOT acti­vate the lg160. They can’t be com­pen­sated by LG if they don’t have any phones to give back. Cus­tomer out­rage is grow­ing and peo­ple are start­ing to notice they are being scammed. If you can, switch to a com­peti­tor but you won’t be com­pen­sated for your losses. You do not have to send back any­thing else than the phone and I don’t get why they would want used cases or chargers.

    Vir­gin is play­ing the wait­ing game and hopes we will lose inter­est if they don’t reply. Con­tact your news chan­nel. Many ran the story about the recall and how they were giv­ing nice phones in return maybe they will want to recant their sto­ries and give Vir­gin a good pub­lic trash­ing for using them to scam peo­ple. Now if enough peo­ple keep their phones and don’t acti­vate the 160 maybe they will get the mes­sage. I sus­pect LG is also to blame in this but vir­gin is respon­si­ble for this mess. AND FOR THOSE OF YOU WHO ARE SHOPPING FOR A CELLULAR SERVICE PROVIDER STAY AWAY FROM VIRGIN THEIR PRICES ARE LOWER BECAUSE THEIR NETWORK IS CRAP AND SERVICE IS ABYSSMAL PLUS YOU GET BETTER OFFERS ELSEWHERE WHEN YOU TAKE YOUR TIME AND ASK MANY QUESTIONS THEY EVENTUALLY DIVULGE THEIR HIDDEN PACKAGES.Plus you don’t get screwed when these thing happens.

  28. pissed

    2 weeks still wait­ing for the new phone, what a joke!!!!!

  29. Satisfied

    I just got my new phone today. My advice to you is dont fill the request online, do it over the phone. I did filled the appli­ca­tion online first, I got a ref­er­ence case num­ber and every­thing. But after a week I still didnt get the phone. So i called and I gave them the ref­er­ence num­ber, the guy said that the online appli­ca­tion did not go through, so he did it over the phone and gave me a new ref­er­ence num­ber. After three days i got the LG160. The phone is refur­bished, but i cant com­plain, my 150 is bro­ken any­way. I can say I am satisfied.

  30. Not a Virgin much longer

    And I thought I was the only one hav­ing an issue try­ing to get a replace­ment phone, My girl­friend got her replace­ment in 2 days, me well lets just say it has been 5 weeks and counting!!!!

    Cus­tomer ser­vice is always friendly and tries to be help­full, how­ever how many times must I keep answer­ing the same ques­tions, do you have the num­ber on the back of the phone, what address did you have it mailed to etc etc.

    after 9 phone calls 2 emails I still have NO replace­ment
    and have been told that I will have to wait another week before I receive my new phone.

    I have been told that my phone was shipped to my apt # not my street address, it has been shipped to a com­pany in Bramp­ton, I am in Pick­er­ing etc. etc.

    I am think­ing of not acti­vat­ing the new phone if and when I get it and can­cel­ing my account with Virgin

    I realy thoght that I would not get screwed by a com­pany called Virgin.

    Pissed Off
    and phoneless

  31. Brian

    Requested a replace­ment phone through the Vir­gin web­site — it was deliv­ered this past week, three and a half weeks after com­plet­ing the online form. I have no com­plaint about the amount of time it took, but I do have a com­plaint about the replace­ment phone.

    The replace­ment sent was an LG160 model, which is ugly-as-crap com­pared to the LG150. But the big­ger issue is that the replace­ment came with­out a bat­tery. And guess what — the LG160 won’t accept the bat­tery used in the LG150 for two rea­sons:
    1) the LG150 bat­tery is 7mm longer than what the LG150 bat­tery com­part­ment will accept,
    2) the bat­tery con­nec­tions (+ & -) are in dif­fer­ent loca­tions and thus com­pletely incompatible.

    Need­less to say, the replace­ment phone has been sent back, along with a note thank­ing Vir­gin for their com­pletely retarded effort.

  32. Complain

    Still com­plain­ing! They offered me a Sam­sung m-300 to calm my nerves. But this phones is on par with the lg160 and both lags behind the LG150. They had their chance. Now I want my money back. I am ask­ing provin­cial con­sumer sup­port organ­i­sa­tion to take over the mat­ter. Vir­gin and LG are right on one thing; next time buy other brand name instead of LG and defene­tively don’t do busi­ness with virgin.

    By the way, force them to write you back by e-mail. This can be used as evi­dence but phone con­ver­sa­tions are hard to prove.

    If you are happy with the lg160 and I am sure many are… Good for you. But many peo­ple paid 80$ for this phone and expect at least the same specs and accept­able aes­thet­ics. This usu­ally is not a prob­lem with seri­ous retail­ers even those sell­ing LG merchandise.

    One more thing the bat­tery is smaller in size and in CAPACITY wich means 17% less talk and stand buy time.

  33. Jill

    Does any­one know if there is a dead­line for return­ing the lg150’s?

  35. Nick ettema

    Er…i also noticed that the phone I got two or so weeks later ( the LG160) was worth a lot less than the LG150..but when I bought the 150 it was a kit, with 20$ of time.. unac­ti­vat­able, of course..
    I have now only a phone.., appar­ently, no time, no credit seems to exist, even though the orig­i­nal phone (the 150) was pre­loaded with it , and yet now I was expected to pay the 10$ ser­vice for the min­i­mum monthly pre­pay… there’s no record of any included time with the replace­ment… I have stopped short of actu­ally con­firm­ing the acti­va­tion because i smell a rat…
    Am I miss­ing some­thing? Or am I just a mark?

  36. Dp

    Well the LG 160 when they were both being sold at the same time WAS more expen­sive than the 150. It was the next one up, the new LG model.

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