Virgin Mobile Canada is giving LG 150 Canada cell phone owners a new cell phone of equal or greater value due to the LG 150 Canada recall. Instead of going through the online form visit a Virgin Mobile store near you to get it faster.
Virgin Mobile is supporting the voluntary recall of the LG 150 mobile phone, announced on January 27, 2009 by LG Electronics Canada Inc. In support of the voluntary recall, we’re giving everyone who has the LG 150 a free replacement phone. You’ll be able to keep your current mobile phone number, and the new phone will be of equal or greater value. No other Virgin Mobile phones are affected by this recall.
Although the recall is voluntary, Virgin Mobile is encouraging customers with the LG 150 to exchange it free of charge by March 31, 2009. To say thanks for your cooperation in making the switch, we’ll add a $10 bonus airtime credit to your account once your new replacement phone is activated.
Click here for more details on Virgin Mobile Canada’s website
Click here for more details on this LG Canada 150 recall
Thank you! My husband has this phone!
I have this phone too… but where is there a Virgin retailer??? I was just gonna do that online form….
We bought this phone for my dad. I did the online return since they gave you a $25 card and will drop the phone off at his house and pay for the return postage.
Would be silly to go out of your way to return it to a store – plus you would need your original sales receit for that store.
Sorry, should’ve also stated his new phone will be there in 2-5 business days
Got the replacement phone quickly, but after THREE DAYS of attempts by over 10 different customer service reps for Virgin, was unable to have new phone successfully activated. I CANCELLED THE PHONE! Have never received such bad service (from a company well-known for good customer service).
Ya I went home to tell my husband about this, and he already knew.
He got a text-message right to his phone from Virgin about it. They are sending a new phone via courier, and he’s getting a $25 airtime credit, not $10! He also gets to keep all of his uploaded (and paid for) ringtones and wallpapers.
just fisnished the online form.
Dose anyone have an idea what the replacement phone is going to be?
Alex
My girlfriend did the online form thing. At one step it showed the replacement was the LG 160, a downgrade in quality as far as I’m concerned, but given how much she uses it, the airtime credit is worth it.
Received the replacement LG570 for the recalled LG150 on wednesday, but despite several attempts to activate it, it is still not working. I tried online, then with a Virgin Customer Service Rep at their 1-800#, she basically hung up on me because the activation didn’t work (it was all my fault, apparently), then I tried at a Virgin booth in the mall. He thought he had activated the new phone, but here I am this morning and it’s still not activated.
So much for the much-vaunted Virgin Customer Service. 🙁
i filled my form out a couple days ago and got just got my phone today and its a LG Rumor. the Purolator guy said that they were shipping a lot of them.
So i just finished activating my phone. wasn’t working a first but then i called customer care and found out was was being an idiot and was not using the right number (ESN is on the bottom of the box). so i went back online and activated the phone. after its activated you have to program it. that option is right after the activation screen and then you put your phone 3 into the phone and everything should work fine.
That said I have checked my balance an noticed that its still the same so it might take time to get the extra money on you account and it it doesn’t change by tomorrow I’m going to call customer service again.
So my husband received his new phone today – it’s not an LG – it’s a Samsung phone, and it’s got ALLLLLL the bells and whistles.
This previous model was pretty much as basic as they come. Just calls and text – no camera, etc.
This new phone he got (for free!) has a camera, MP3 player, headphones, tons of memory space, and Bluetooth included!
Sa-weet!!!
I had this phone for BELL…and returned it last week..the phone was a peice of crap…they gave me a $350 phone..which takes pictures…. plays music/movies…. has a memory card etc…touch screen.. 😀 much happier with the new phone 😀
So if anyone has this phone for BELL…not only Virgin…bring it to a BELL retailer and it will be replaced in minutes…
My wife and I both received new LG570 replacement phones 4 business days from Virgin mobile by applying online. By activating online we got a $5 credit plus $25 each added to our accounts.
Our new phones have more options and we are pleased for such quick service as well as much better phones.
I Got An Lg Rumor for my replacement it’s price is 129.99 for prepaid and it has a slide out QWERTY keyboard im so happy
Thanks, the new phone came very quickly…..everything was very well organized, no hiccups at all. Well done, and once again thanks
I’ve had my new LG570 for a week and a half now. Virgin are still unable to activate it.
🙁
What is the webite for the return form? I have this phone too.
I filled out the online form right away when I got the text about the recall and they sent me an lg Rumor. They also gave me a $25 credit. (I’ve since noticed that on the Virgin Mobile website they have changed the $25 credit to a $10 credit.) I had no problems with the activation or anything, it was activated right away and the credit was in my account the next day. However, I had downloaded 5 games onto my lg 150 and the Rumor can only support 2 of them. So I lost 3 downloads. I called Virgin Mobile about this, they asked me if I had received the $10 credit. I said yes (they were pretty dismissive and rude and I felt that if I told them I had received $25 they might actually try to take it away from me.) I was told that the $10 credit was to cover lost downloads, etc. Luckily I sent in the online phone early enough to get $25, a $10 credit would only cover about half the cost of my lost games. They told me this in the most dismissive way possible, the image that popped into my head was the supervisor saying “tell her the credit was to cover things like that, I bet that will get rid if her.” So basically I got a better phone than I had, a big credit and no activation problems but had a bad experience with Virgin Mobile customer service. Not for the first time either. If you’re ever on hold with them you’ll hear all about their award-winning customer service. Their customer service is a joke!! They just want to get rid of you as soon as possible.
After getting the first text, we filled in the form to send in the LG150, and it seemed to have gone through.
After 5 days, no phone. So my dad calls up Virgin, and what a JOKE.
They transferred him to 3 DIFFERENT people, all of which that COUDLNT solve anything!
When they FINALLY got someone who COULD solve it, it took a LONG time to sort it out.
A WEEK later, after all this hoo-hah, we get the package, open it up, and inside is a LG 160!!
Everyone else seems to be getting nice phones, so why do I get this phone thats only worth $50!?
After all this hasle we’ve gone through, we get a phone that is worth LESS than the phone I originally got (I KNOW I bought it for more than $50 when it first came out)
Let me say this, I dont think we’ll stay with Virgin much longer. Maybe its time to switch to Fido.
(3rd post on this subject) I’ve had it with Virgin and their customer “service”. My replacement LG570 is still not activated after 2 weeks of trying….I’ve changed over to Koodo.
The new Samsung phone came 2 days after I filled the form out online.
We got the $25 credt + the $5 for activating online.
(I don’t see why anyone would call customer service to activate)
And to our surprise there was also a new car charger included.
Considering I only paid $30 for this phone & it came with $30 credit this has been a great deal!
Was There an option to choose the phone you recieve? I think I saw something about my replacement phone being an LG 160 and I’m worried that I missed my chance to pick something less lamesauce.
Well I got stuck with an LG 160, so I called Virgin to see what the deal was. After being transfered multiple times and being on hold for ever (23 minutes)the best they could tell me was “sorry, but it’s out of our control”. Any suggestions on good service and reputable customer relations.
LG160 is a much inferior phone to the lg150 and would suggest you pressure the company to give you something of equal or superior value. That’s what i’m doing after receiving this lame excuse of a phone put together in a hurry. It’s ugly as hell too.
CHOKED w Virgin! LG150 was purchased brand new for $79.99 and included car charger, wall charger, and case – all of which is supposed to be sent back.
TOOK FIFTEEN DAYS for replacement (after numerous phone calls and being lied to over and over)!
The replacement? A REFURBISHED crappy LG160 with NO cover and NO car charger – brand new it’s worth 49 bucks. Refurbished? Probably $10 bucks. How the hell is that equal or replacement value?!!!!
Got one response from Virgin via email – 10 days later saying, “oh, looks like your problem was resolved”. No response to second email that no, problem NOT resolved.
I’M CHOKED! My coworker got his in TWO days and got the RUMOR! I waited TWO WEEKS and got a piece of crap.
I’m switching companies if VIRGIN won’t resolve this and GOING PUBLIC ABOUT THEIR CRAPPY SERVICE. Why are some people being treated better than others?!!!!
Don’t send back your lg150 and DO NOT activate the lg160. They can’t be compensated by LG if they don’t have any phones to give back. Customer outrage is growing and people are starting to notice they are being scammed. If you can, switch to a competitor but you won’t be compensated for your losses. You do not have to send back anything else than the phone and I don’t get why they would want used cases or chargers.
Virgin is playing the waiting game and hopes we will lose interest if they don’t reply. Contact your news channel. Many ran the story about the recall and how they were giving nice phones in return maybe they will want to recant their stories and give Virgin a good public trashing for using them to scam people. Now if enough people keep their phones and don’t activate the 160 maybe they will get the message. I suspect LG is also to blame in this but virgin is responsible for this mess. AND FOR THOSE OF YOU WHO ARE SHOPPING FOR A CELLULAR SERVICE PROVIDER STAY AWAY FROM VIRGIN THEIR PRICES ARE LOWER BECAUSE THEIR NETWORK IS CRAP AND SERVICE IS ABYSSMAL PLUS YOU GET BETTER OFFERS ELSEWHERE WHEN YOU TAKE YOUR TIME AND ASK MANY QUESTIONS THEY EVENTUALLY DIVULGE THEIR HIDDEN PACKAGES.Plus you don’t get screwed when these thing happens.
2 weeks still waiting for the new phone, what a joke!!!!!
I just got my new phone today. My advice to you is dont fill the request online, do it over the phone. I did filled the application online first, I got a reference case number and everything. But after a week I still didnt get the phone. So i called and I gave them the reference number, the guy said that the online application did not go through, so he did it over the phone and gave me a new reference number. After three days i got the LG160. The phone is refurbished, but i cant complain, my 150 is broken anyway. I can say I am satisfied.
And I thought I was the only one having an issue trying to get a replacement phone, My girlfriend got her replacement in 2 days, me well lets just say it has been 5 weeks and counting!!!!
Customer service is always friendly and tries to be helpfull, however how many times must I keep answering the same questions, do you have the number on the back of the phone, what address did you have it mailed to etc etc.
after 9 phone calls 2 emails I still have NO replacement
and have been told that I will have to wait another week before I receive my new phone.
I have been told that my phone was shipped to my apt # not my street address, it has been shipped to a company in Brampton, I am in Pickering etc. etc.
I am thinking of not activating the new phone if and when I get it and canceling my account with Virgin
I realy thoght that I would not get screwed by a company called Virgin.
Pissed Off
and phoneless
Requested a replacement phone through the Virgin website – it was delivered this past week, three and a half weeks after completing the online form. I have no complaint about the amount of time it took, but I do have a complaint about the replacement phone.
The replacement sent was an LG160 model, which is ugly-as-crap compared to the LG150. But the bigger issue is that the replacement came without a battery. And guess what – the LG160 won’t accept the battery used in the LG150 for two reasons:
1) the LG150 battery is 7mm longer than what the LG150 battery compartment will accept,
2) the battery connections (+ & -) are in different locations and thus completely incompatible.
Needless to say, the replacement phone has been sent back, along with a note thanking Virgin for their completely retarded effort.
Still complaining! They offered me a Samsung m-300 to calm my nerves. But this phones is on par with the lg160 and both lags behind the LG150. They had their chance. Now I want my money back. I am asking provincial consumer support organisation to take over the matter. Virgin and LG are right on one thing; next time buy other brand name instead of LG and defenetively don’t do business with virgin.
By the way, force them to write you back by e-mail. This can be used as evidence but phone conversations are hard to prove.
If you are happy with the lg160 and I am sure many are… Good for you. But many people paid 80$ for this phone and expect at least the same specs and acceptable aesthetics. This usually is not a problem with serious retailers even those selling LG merchandise.
One more thing the battery is smaller in size and in CAPACITY wich means 17% less talk and stand buy time.
Does anyone know if there is a deadline for returning the lg150’s?
heyyyyy
Er…i also noticed that the phone I got two or so weeks later ( the LG160) was worth a lot less than the LG150..but when I bought the 150 it was a kit, with 20$ of time.. unactivatable, of course..
I have now only a phone.., apparently, no time, no credit seems to exist, even though the original phone (the 150) was preloaded with it , and yet now I was expected to pay the 10$ service for the minimum monthly prepay… there’s no record of any included time with the replacement… I have stopped short of actually confirming the activation because i smell a rat…
Am I missing something? Or am I just a mark?
Well the LG 160 when they were both being sold at the same time WAS more expensive than the 150. It was the next one up, the new LG model.
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