Air Miles have quietly devalued the value of vacation packages or cruises using dream rewards, likely in a move to help recoup some of the costs of cancelling the expiry date on points.
Air Miles told reporters that they chose vacation packages as customers have to call in and so they adjusted the pricing because this is a “subsidized” rewards category and requires a higher level of customer support since you can’t book it online using your miles.
Air Miles have said that cancelling the expiry date of miles cost them $242 million, a huge loss to the company so more changes to the program are likely. The terms of Air Miles allow them to make changes with no notice, so while there is no change to Cash Rewards at the moment, you may want to start spending those points.
We may change these Terms and Conditions, any aspect of the Program including booking conditions, redemption procedures or any Rewards in any respect, all without notice and even though changes may affect the value of miles already accumulated.
Are you still using Air Miles since the changes?