On Smart Canucks new Store Reviews section Koala posted a helpful article on how to avoid getting cheated at Canadian Tire’s Scratch and Win Events. Here’s what she had to say:
First I will post the correspondance and then add further comment:
To Canadian Tire Customer Service [email protected]
Composed Sept 16/08
I am writing to you to comment on your recent Birthday Bash Promo. On Sunday Sept 14/08 I shopped at Canadian Tire, Barton Street, Hamilton. I presented my scratch ticket to the cashier. She scratched it in a fashion that the results were concealed, and she said after she threw it in the garbage that there were no more cakes left.
Now my concern is, I did not witness the reveal, nor she did not show it to me. When asked to see it, her reply was “too late…it’s in the garbage.”
Was the prizing actually a cake or $5 or whatever. It would been easy to identify the ticket as the back was completed with name and the answer to the skill testing question.
I am very disatisfied in how this was handled, and do not appreciate the rude mannerisms of the cashier.
For your convenience
Operator # ***
I would appreciate a response to this. This will affect my future shopping opinions and habits with Canadian Tire.
I can be contacted via email or phone
Reply Sept 19/08
Thank you for contacting our office regarding your shopping experience at one of our Canadian Tire stores.
We are sorry to learn about your dissatisfaction with Canadian Tire. Our general managers and store managers are always interested in hearing your feedback. We invite you to please contact the Canadian Tire store directly to voice your feedback. The telephone number for the store in Hamilton is (905) 549-1336.
Providing your feedback about your personal experience directly to the store will help them understand where they can make improvements. Your feedback has been logged and will be forwarded to the store for review. When contacting the store, kindly ask for the general manager, John Cunningham or store manager, George Cerqueira.
We thank you for providing us with the opportunity to respond.
Corporate Customer Relations
Canadian Tire Corporation Limited
A telephone conversation with the store Manager Sept 24/08 (they called me)
Received 2 vouchers for McCain’s cakes Sept 26, 2008
Included a letter:
Dear Mr & Mrs. ******
As per our telephone conversation, I would like to apologize again on behalf of the management team and the cashier involved. I hope this matter has been resolved and that you do continue to shop at Canadian Tire-Centre Mall.
We did receive more cake coupons and I mentioned to you that I would mail them.
I hope you enjoy and have a great day.
When lodging a complaint please include store receipt numbers and as much detail as possible. I found this benefited our complaint.
On a second note, when these stores have these events, I become tired of them “running out” and I took a stand on the issue.
Hope this helps future experiences for others.
Honestly 2 cake vouchers are very nice, but I will be keeping a watching eye on these stores and these so called events.