About a month ago I posted an article that was originally posted at the consumerist entitled “7 Lies You’ll Hear From Salesmen At Future Shop“. Click here to read that 7 lies article.

In response to these accusations a Future Shop salesman left a detailed comment expressing his point of view and addressing the 7 lies:

The following is written by me, a Future Shop employee and is not endorsed by Future Shop in any way.

First off WOW, there sure are a lot of salespeople for our competitors badmouthing Future Shop here. First look at the article and who it was written by “a former Future Shop employee”. I can only guess as to why he is a “former” employee. Future Shop is governed by consumer law and as such many of the claims made by people, if true would fall under Tort law and would be actionable. Beta TV’s are not available to the public and future Shop does not sell them. If your TV was used and not sold to you as an Open box then your case would be open and shut in a court of law.

As for Monster Cables. Simply put they are superior cables to any cables out there. The amount of Data sent to your HDTV through a HDMI cable is enormous. A basic digital signal over HDMI cables is 2.23Gig a second, a lot of room for errors. Monster Cables are virtually interference free. Which means the signal received by your TV is identical to the one that was sent. Other cables are subject to noise, false information that translates to pixilization. Monster Cables are also Simplay certified which means they are certified to meet high quality standards. You will also see Simplay certification on a great deal of other High Definition consumer products. Cables that do not have Simplay certification generally mean that they do not meet quality standards. Simply put, other Cables are just are not up to snuff. But the customer is always right, so if you think that Monster is too expensive; buy another product. But there is a difference. Keep in mind too that there is not just one type of HDMI cable, there are many different standards. For example some cables, including some monster cables can not transmit TrueHD or DTSHD (uncompressed sound for the technically challenged). To state that all HDMI cables are the same only proves that you know very little about HD and maybe you shouldn’t be making comments like your some kind of expert! Do the research.

To deal with the title of this article. I first have to say that yes you will find salespeople at Future Shop that lie, just as you will find that life is filled with liars. Some salespeople will lie out of greed and some out of ignorance. You will find this at any retailer. If a Future Shop employee lies to you simply report it to the store manager. Lying to customers is a huge no no at Future Shop and always results in disciplinary action. Future Shop strives for excellence, and in fact salespeople at FS are held to this business model. They are graded once a month on the “Circle of Excellence”. On most products sold at FS you have a thirty day return policy which means if for any reason you are unhappy you can bring the product back. Getting a return not only takes a salespersons commission but also results in reducing a salespersons rank on the “Circle of Excellence”. The Return policy is posted on a huge sign in front of Customer Service and is also available in print.

Product service plans are sold because customers ask for them! By no stretch of the imagination does it cover everything. It is designed to compliment the manufactures warranty and in fact covers a great deal more than the manufactures warranty. A PSP brochure is given with every purchased product service plan. It is also available upon request. What is covered and what is not covered is detailed in it’s entirety with in this document. By the way service plans are refundable for thirty days. So if you find that the plan was misrepresented; then simply refund it within thirty days.

Future Shop has several policies that make it Canada’s biggest and best electronics retailer. 100% customer satisfaction backed by a thirty day money back guarantee. Guaranteed lowest price: This continues for thirty days after the purchase of your product. If you find a lower price Future Shop will beat it by 110% of the difference. Simply bring in your proof and show it to any salesperson before purchase or customer service after purchase.

I think that it’s suspect how Charlie doesn’t give you his full name. I think that he doesn’t because most of what he says is an outright lie. So in saying that, my name is Kurt and I work at Future Shop Anjou! I am paid commission and I have never been paid 25 bucks for selling a Monster Cable. But being paid commission guarantees that there are more salespeople on the floor to help you. My livelihood depends on a customer’s confidence in me and on my product knowledge. If I thought that lying to a customer would make me more money then I would quickly learn the error in that thought when the customer returns the product and complains to my manager! It’s just bad business.

Thanks WandaJean for posting this Free Air Miles offer

TIM-BR Club membership provides the ability to post comments and receive monthly home maintenance tips in your email. Sign up now and receive 50 bonus Airmiles.

Click here to sign up and receive your 50 free airmiles

Thanks travelgeek for posting this awesome free Air Miles info.

Entry: JealousOfMiles.ca

Rules: link for contest rules is on the site

Pay attention to the facts and videos. the more correct answers you have, the more free air miles + chances to win up to 10000 miles.

A lot of people on the forum seem to have gotten free Air Miles ranging from 0 to 15. How many free Air Miles did you get?

Thanks Eri for the weekly Canadian makeup deals.

Make-up & Beauty Deals March 7/8^th until March 14/15^th

Shoppers Drug Mart

30% off Rimmel Cosmetics
20% off select Revlon products including LE (use your 5$ off coupon if you didn’t last week!)
Almay eye products $6.99
Marcelle Blush or Lip products $6.99 (Big thumbs up!)
Annabelle Eyeshadow Singles, Eyeliner, Brow Pencil 25% off plus get 750 pts when you buy two
Elizabeth Arden – Free full size eye primer w/ a 38.00 purchase


Real Canadian Superstore and Zehrs
$39.99 Select Perfumes & Cologne (Britney Spears – Midnight Fantasy, Boss – Intense, Escada – Magnesium, CK – Obsession (Night) and J-LO Live – Luxe)

Pharma Plus and Rexall

L’Oreal – Double Extend or Volume Shocking Mascara, True Match Foundation, Powder and Blush $9.99 (Not a great sale price but still cheaper than regular price at the cheapest place (walmart) – I have seen it on sale for 7.99) (True Match is great if you’re on the pale side, the lighter shades are generally paler than NW15/NC15 for MAC reference and most other lines’ lightest shade )

Annabelle: Single Eyeshadow, Single Blush or Duo Blush, Mascara $3.99 (good price for the blush and they are fabulous quality, the eyeshadows can be bought for 2.99 during other sales)

Cover Girl: 2$off Advanced Radiance and True Blend products

Loblaws

Cover Girl products from $3.99 (Professional or Super Thick Mascara, Clean Make-up, Eye Enhancer products)

London Drugs (only valid until the 9^th)

Revlon – Buy 2 get one free (with instore coupon)

Prestige – Free Gift (Eyeshadow single – Coupon instore) w/ 12$ purchase

Cover girl – Save 20%

Zellers

Cover Girl – $7.47 Lashblast (this mascara was well received and loved!)
NYC Cosmetics – $15.97 Mineral Make up Starter Kit (no idea how the quality is, but their loose translucent powder is great and it is around $2.00 regular price)

Sears:
Elizabeth Arden GWP is still on

The Bay:
Estee Lauder GWP is still on

Until March 31/08 enter coupon code 941612617 at checkout and save $10 off your Sears Canada purchase of $100 or more.   Thanks koala for sharing this code!

If anyone’s been saving up their Optimum points for the next bonus redemption event – it’s here! Redeem 30,000 or more Shoppers Optimum points on March 15 and/or 16 and receive a bonus discount (see below). Thanks for informing us of this turkishdelite!

Points Reward Value
3,500 = $5
7,000 = $10
15,000 = $25
30,000 = $75 (Reg. $55)
40,000 = $100 (Reg. $75)
75,000 = $200 (Reg. $150)

SIDE NOTE: For those of you who have a minimum 40,000 optimum points and are looking for some REALLY good deals this would be the time to redeem. You can pick up some GREAT Digital Cameras for $149.99-(40,000 points) $100= $49.99 + tax gets you a camera for $69.49 TAX IN (they charge the tax BEFORE the discount). I am referring to two models, the SONY W55 and the CANON SD1000….both are awesome cameras and apparently people are shopping EARLY trying to find these cameras NOW and returning them next week and re-purchasing.

You’ve got to watch this even if you’re not into hockey 🙂

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Thanks Matrix82 for suggesting this deal!
“Get free shipping: When you place a home delivery order for soft goods such as fashions, accessories, jewelry, bed and bath coordinates, toys etc that are less than 10lb the $4.95 shipping charge is waived.”

Some exceptions apply -  Click here for details.

UPDATE:  Apparently this one is not working – it does not appear to be valid in Canada.  Sorry about that….people in the forum thread had ordered it so I figured it was a valid offer.  I don’t have any use for this one so didn’t order it myself….appreciate the comments letting us know its not valid – thanks everyone!

“From the Founder of Vintage Wine Magazine comes an indispensable resource for choosing and enjoying wines of all kinds. When you want to know everything there is to know about wine – this is the book to read. The Complete Idiot’s Guide to Wine provides the reader with solid information about the most important types of wines, tips, definitions, provides friendly advice in an easy-to-understand format and warnings to help you along the way. Once you’ve read this book you will be confident about buying, trying and talking about wine.”

 Thanks newmomma for posting this freebie on the forum.  :) 

Click here to order.

Thanks a bunch cinderella dressmaker for emailing me this coupon.

Smart Cancuks get 25% off your total purchase at Linens N Things! There are no exclusions during this event and you can use it as many times as you like, just print out this shopping pass and present it during checkout.

This offer is valid during the store Managers’ days March 13 – 16, 2008.

Click here to print your Linens N Things Invitation Coupon

Thanks Auntymerlin for this freebie.

Get free breakfast at Zellers Saturday only when you spend $25.00 or more on any retail merchandise. ($3.99 value).

Includes: 2 eggs with your choice of sausage, ham or bacon, toast and regular coffee.  No substitutions.

If you don’t know what colour you need you can buy untinted paint now at sale price and then take it in to store later to get it tinted once you choose a colour.

Rona Biannual Paint Sale (March 12 – 19, 2008)

Buy 3 get 1 free on 3.78L cans of:

• Benjamin Moore Paint
• SICO Paint
• Rona Paint

Home Depot (now – March 9, 2008)

Buy 2 get 1 free on 3.78L of:

• Behr Paint
• CIL Paint

Click here for more details on the Pioneer 7.1 Channel HDMI Receiver

Click here for more details on the Micro Home Theatre System

March 8 – March 10 spend $50 on almost everything in the store (usual exceptions apply) and receive a $10 Shoppers Drug Mart coupon.   Like other offers of this sort that Shoppers Drug Mart has done the $10 coupon has to be used relatively quickly – $10 Shoppers Drug Mart coupons will be accepted until April 9, 2008.

Click here for information.