About a month ago I posted an article that was originally posted at the consumerist entitled “7 Lies Youâ€™ll Hear From Salesmen At Future Shop“. Click here to read that 7 lies article.
In response to these accusations a Future Shop salesman left a detailed comment expressing his point of view and addressing the 7 lies:
The following is written by me, a Future Shop employee and is not endorsed by Future Shop in any way.
First off WOW, there sure are a lot of salespeople for our competitors badmouthing Future Shop here. First look at the article and who it was written by â€œa former Future Shop employeeâ€. I can only guess as to why he is a â€œformerâ€ employee. Future Shop is governed by consumer law and as such many of the claims made by people, if true would fall under Tort law and would be actionable. Beta TVâ€™s are not available to the public and future Shop does not sell them. If your TV was used and not sold to you as an Open box then your case would be open and shut in a court of law.
As for Monster Cables. Simply put they are superior cables to any cables out there. The amount of Data sent to your HDTV through a HDMI cable is enormous. A basic digital signal over HDMI cables is 2.23Gig a second, a lot of room for errors. Monster Cables are virtually interference free. Which means the signal received by your TV is identical to the one that was sent. Other cables are subject to noise, false information that translates to pixilization. Monster Cables are also Simplay certified which means they are certified to meet high quality standards. You will also see Simplay certification on a great deal of other High Definition consumer products. Cables that do not have Simplay certification generally mean that they do not meet quality standards. Simply put, other Cables are just are not up to snuff. But the customer is always right, so if you think that Monster is too expensive; buy another product. But there is a difference. Keep in mind too that there is not just one type of HDMI cable, there are many different standards. For example some cables, including some monster cables can not transmit TrueHD or DTSHD (uncompressed sound for the technically challenged). To state that all HDMI cables are the same only proves that you know very little about HD and maybe you shouldnâ€™t be making comments like your some kind of expert! Do the research.
To deal with the title of this article. I first have to say that yes you will find salespeople at Future Shop that lie, just as you will find that life is filled with liars. Some salespeople will lie out of greed and some out of ignorance. You will find this at any retailer. If a Future Shop employee lies to you simply report it to the store manager. Lying to customers is a huge no no at Future Shop and always results in disciplinary action. Future Shop strives for excellence, and in fact salespeople at FS are held to this business model. They are graded once a month on the â€œCircle of Excellenceâ€. On most products sold at FS you have a thirty day return policy which means if for any reason you are unhappy you can bring the product back. Getting a return not only takes a salespersons commission but also results in reducing a salespersons rank on the â€œCircle of Excellenceâ€. The Return policy is posted on a huge sign in front of Customer Service and is also available in print.
Product service plans are sold because customers ask for them! By no stretch of the imagination does it cover everything. It is designed to compliment the manufactures warranty and in fact covers a great deal more than the manufactures warranty. A PSP brochure is given with every purchased product service plan. It is also available upon request. What is covered and what is not covered is detailed in itâ€™s entirety with in this document. By the way service plans are refundable for thirty days. So if you find that the plan was misrepresented; then simply refund it within thirty days.
Future Shop has several policies that make it Canadaâ€™s biggest and best electronics retailer. 100% customer satisfaction backed by a thirty day money back guarantee. Guaranteed lowest price: This continues for thirty days after the purchase of your product. If you find a lower price Future Shop will beat it by 110% of the difference. Simply bring in your proof and show it to any salesperson before purchase or customer service after purchase.
I think that itâ€™s suspect how Charlie doesnâ€™t give you his full name. I think that he doesnâ€™t because most of what he says is an outright lie. So in saying that, my name is Kurt and I work at Future Shop Anjou! I am paid commission and I have never been paid 25 bucks for selling a Monster Cable. But being paid commission guarantees that there are more salespeople on the floor to help you. My livelihood depends on a customerâ€™s confidence in me and on my product knowledge. If I thought that lying to a customer would make me more money then I would quickly learn the error in that thought when the customer returns the product and complains to my manager! Itâ€™s just bad business.