Melissa left a comment in my Free USB article talking about her bad experience with Future Shop. I feel very sorry for the way Future Shop handled your case Melissa :-(Â
I thought I’d dedicate a post for this to let others share their opinions and experiences.
Melissa wrote:
I had the worst experience trying to get this item. I placed the order on Saturday during the sale. The website said I had the option of picking up the order in-store. I chose that option. Several hours later I got an email saying my order was cancelled because in-store pick up was not available. I thought I would get an email offering the shipping option.
I tried to place the order again online and have it shipped. The web price was showing $34.99 instead of $24.99 less rebate. I tried phoning, waited on the phone over half an hour two different times. No humans available. I tried all over again Sunday. No phone human. I emailed: no response. I just got through on the phone today–Monday after 45 minute wait. The service person tells me to place the order online and then phone back to get the price adjusted back to $24.99. NO WAY! I wasn’t going to spend another 45 minutes trying to get someone to answer the phone. I asked her to wait while I placed the order online. She then corrected the price but told me the rebate would be invalid because I didn’t place my order on the correct date!!!!!!!!!!!!!!!!!!!!!!
I asked to speak with a supervisor. He kept me waiting another 15 minutes. Then he said if I read the fine print, rebates are not always honoured. And the weekend was very busy so it’s a shame I couldn’t get through on the phone.
I cancelled my order today. I couldn’t believe the supervisor didn’t have the dignity to make the situation right. Future Shop’s relationship with the rebate center is nothing to do with the customer. They sell the products based on the boasting rights of the rebate offered. I tried every way I could to place the order during the right time period. Future Shop should have offered to make this right with the rebate center on my behalf or just give me the blasted item with the rebate discounted.
The two people on the phone got snarky with me and neither one would acknowledge how ridiculously poor the service was in this instance.
Thumbs down for Future Shop.
Most of us have been in similar unfortunate situations where a few hours of our time are pointlessly wasted because of ignorant supervisors. Hopefully people will give advice on what to do in such situations.