Landior left a comment on my Disappointing Dior post describing her unpleasant experience at The Bay in Kingston. I always felt that The Bay in Kingston is very unwelcoming, from the second you pass by the cosmetics section to the second you check out.
I believe that as customers (or even just as humans!) we have the right to be treated in a respectable manner. Some sales people just have this bad attitude for no comprehensible reason. Bad attitude, rudeness, carelessness and racism should not be tolerated.
Iâ€™ve therefore created a new category called â€œPraises and Complaintsâ€ where Canucks can share their good or bad shopping experiences. You can email me your story ( my email is boo at smartcanucks dot ca) and I will publish it on here as is as long as itâ€™s written for a family-friendly environment (i.e. no cussing). If youâ€™re complaining please feel free to name the specific store where you had your bad experience. If youâ€™re praising please feel free to name the store or even person.
I just want to make it clear that Iâ€™m not saying all sales personnel are nasty. In fact, Iâ€™ve met some wonderful people who deserve all the appreciation and respect. We want to make sure that it is these courteous people who get recognized, rewarded and promoted 🙂
Here is Landiorâ€™s comment about the Bay in Kingston, Ontario:
Dear Boo Radley,
I am the person who came a couple days earlier! I came with my sister, and we were so excited. We had printed off the coupons, but when we went to redeem them the Dior lady said that the offer was only valid in Ottawa, and that they should say that on the coupon. The Dior rep was pleasant, but I generally find the staff at The Bay in Kingston to be EXTREMELY rude. A couple of years ago, the manager of the womenâ€™s clothing department nearly brought me to tears. The dept had held a swimsuit for me, because they could not find the price. They took down my number and said they would call, but they never did. I was fine with that, I figured that they had lost my number, and those things happen from time to time. So this time, I found the swimsuit, and explained that I had attempted to purchase it a couple of weeks ago when they were 50% off. I explained that they had recorded my information and the promotion that was on at that time. As soon as I said 50% off, she cut me off, and in a raised voice told me that it was impossible because that sale had never occurred and that I â€œgot [my] information wrongâ€ or that I was lying! She never attempted to look for the record of my having attempted to purchase the item, and her tone, body languageâ€¦every aspect of her behaviour was very rude. I almost burst into tears; she had treated me like dirt. I walked away at first, but then I went back to the counter and put down the items that I was going to purchase (my entire family has supported The Bay for as long as we can remember) and I explained to her that I had planned on buying those items, but after the way she treated me I would not purchase anything that day, and would think twice before shopping there again. She just muttered, â€œwhateverâ€.
Now, I have worked in retail, and I would always try to serve my customers to the best of my ability. I always tried to score them a deal, and help them coordinate outfits, etc. I made sure I showed them sale merchandise and informed them about freebies/promos/contests. I have had bad days, but I would never dream of taking it out on my customers.
The Bay in Kingston is known for having terrible customer service (understaffed + rude staff). I know that there have also been several reports of racism Apparently a racial slur was used by one sales associate, and black customers received no help (only suspicious looks).
Dana, at Lancome is great about freebies, and she does a great job on makeup, but beware the lady with the British accentâ€“she doesnâ€™t seem to like the freebie idea.
Again, I am so sorry to hear that this happened to you too. I hope that future freebies work out much better for you! Take care, and happy hunting!