To those VV Haters out there, I realise that this will just be another nail in the coffin. And to the VV Lovers, I’m sure that you’ll be surprised to hear that not only have they changed the way they hang their pants, but they aren’t organising items according to colour anymore!
I am an avid VV shopper, by choice. And boy, with at least 3 other thrift shops in one intersection nearby, do I have choices! I choose to frequent VV because 1) the core staff are lovely people and 2) unlike Goodwill and Salvation Army, it’s actually organised.
Now, however, things seemed to have changed: There are constantly new faces, everyone is uniformed in black, pants are hung sideways, and items are no longer displayed as per the colours of the “rainbow”. I did ask what was going on to an employee that I speak to on a regular basis and she responded, “I have no idea what’s going on. They seem to be making up all these new policies that don’t seem to make sense!”
These new policies certainly don’t make any sense to me, a customer. Like who picks pants out based on the waistband? And since items are no longer organised according to colour, not only is it going to look messy, but it will be messy ’cause it’ll prompt people to randomly place things wherever they want due to the way it looks.
Don’t get me wrong, I’m all for change…when there are advantages, but I don’t see any in the cases listed above! Instead of setting itself apart, the new look is making the store look more and more like a Goodwill/Salvation Army. And if this is true, and the prices are still higher than other thrift stores, why would I continue to choose to shop there??
Instead of taking the passive-aggressive stance, grumbling underneath my breath, I’m definitely going to say something about all these “new changes”. I’m going to contact Value Village and I urge other irked shoppers to do the same.