Walmart Canada is offering new services for some of its most vulnerable customers and those on the front lines to help everyone during the COVID-19 pandemic.
- Groceries by phone: Eligible seniors, people with disabilities and people with vulnerable health conditions can now order their groceries by phone and schedule a time for pickup or delivery with one of the Customer Service Representatives (1-800-328-0402). The new program exists in communities where Walmart offers pickup or delivery. Check if the service is available for you here.
- Priority pharmacy access: Customers who are only picking up prescriptions don’t need to wait. They can call the pharmacy from outside the store and meet a pharmacy associate at the front to get further instruction.
- Priority store access: Hospital workers and first responders will be given priority access to the store as another way to thank them.
- Groceries to hospital staff: Walmart partnered with eleven hospitals so all their staff can have groceries delivered right to the hospital – and they’re working to expand the program.
Online grocery continues to experience very high demand. Tens of thousands of orders a day are being fulfilled, with more stores now offering pickup and delivery, and additional time slots opening up every day. Walmart knows that the wait to respond to your inquiries is longer than they’d like, so they appreciate your patience as they work through this high demand.
Safety continues to be Walmart’s number one priority. Walmart implemented even more measures to ensure the stores, services and distribution centres are as safe as possible. For example, Walmart started associate temperature and wellness checks in our distribution centres and for their drivers and are beginning to roll out the program to associates in the stores. Walmart is asking stores to encourage customers to limit entry to only one adult per family, but they really need your help to do this in order to keep your fellow customers and the associates safe. Walmart are also distributing voluntary personal protective equipment (masks and gloves) to associates and strongly recommending they wear masks while at work.
Walmart has also increased investment in their charity partners and are thrilled that the Walmart Foundation will grant their $1 million commitment to Food Banks Canada to ensure that food banks can continue their critical work. Their donation doubles the $1 million Walmart Canada shared between Food Banks and Red Cross Canada. These donations are in addition to the record 17 million meals our Fight Hunger. Spark Change campaign contributed to Food Banks Canada earlier this year.