You Can Now Unlock Your Cell For FREE in Canada. Here’s How

Yes, you heard correctly. Thanks to the CRTC ruling back in June, cellphone carriers in Canada HAVE to unlock your phone for free.

Prior to the ruling, cellphone carriers in Canada could charge a fee if you wished to change carriers for either financial reasons, or for when you were traveling abroad. Having been on the mind-boggling end of this frustrating process on one too many occasions, I can 110% relate to the bothersome costs and stresses that this system used to cause. But now, customers needn’t worry about these ‘hidden’ fees.

But, the process for each carrier will be different, so you will have to follow the specific instructions provided by your individual carrier to get your phone legally unlocked.

We’ve rounded up the specifics from each of the most common carriers in Canada and also provided the numbers of these providers should you have any questions or queries about how to navigate this previously devilish system.

Bell Canada:

For Bell, you will have the option of either doing the unlocking in-store or online by going to your MyBell account page. If you should encounter any difficulty, you can call 1-800-667-0123.

Fido Canada:

For this, you can also go to a physical location or call 1-888-481-3436.

Koodo mobile:

Go in-store or call this number: 1-866-995-6636.

Rogers Communications:

There are three ways that you can unlock your phone with Rogers. The first is by heading online to live chat with Rogers support, probably the most simple. Alternatively, you can go into a physical location to have your phone unlocked or call 1-855-381-7835.


You can either go in-store, go online to chat with TELUS support or call 1-866-558-2273 for more instructions.

Virgin Mobile:

You’ll have the option to login to your account and unlock through the main account page, or visit a physical location. Alternatively, you can call 1-888-999-2321.

4 responses to “You Can Now Unlock Your Cell For FREE in Canada. Here’s How”

  1. paapu says:

    Thanks for letting us know.

  2. Mark says:

    I went to a Rogers store last weekend to get my phone unlocked. They told me the unlocking had to be done over the phone. The phone process was quite simple. Be sure to get your phone’s IMEI number before you call.

  3. Hennery says:

    I called Telus to unlock and old Iphone last week.
    The rep told me a few things… unlock the phone you have to call the carrier that the phone was last used. As well, told me I had to know the pin code(?) that the phone had when used. My question to him was….what if I bought the phone online though and did not know this. Telus rep said..then you can not unlock the phone. Not sure if this is the case or not.

    • scswag says:

      My phone is locked to Rogers but using SpeakOut sim card. I bought it used on Craigslist. It workd. SpeakOut (zatar) said they only unlock phones that they sold. Rogers said that they have no record of my IMEI in their system although they were prepared to unlock it for me. I have no idea where the original owner bought the phone or what provider he used. For now, it stays locked.

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