Last month I mentioned a Banana republic promo where, if you spent $150 you got a $25 gift card.
Gale left a comment on that post saying:
I received 4 of these giftcards and bought something with them. the item I purchased did not fit my husband and had to be returned when I returned the merchandise, the store credited me with the money portion but did not return the gift card. so much for banana republic and good cheer I will never go there again.
So in a nutshell, she used the gift card to buy something and when she returned it, Banana Republic just credited her the difference (original price minus the gift card amount).
Gale, I think that we shouldn’t let incidents like that go unnoticed. Ignoring them will only make us, consumers, more vulnerable to corporate greed in the future. Usually the main headquarters don’t even know about these appalling incidents. I suggest you contact their main office and explain what happened and hopefully they’ll resolve your issue. If you don’t want to contact them and would rather I do that instead please let me know. Here’s Banana Republic’s contact information:
1 (888) BR-STYLE
I suggest you phone instead of email. Companies take phone calls more seriously.