I got an email from J.T. regarding her unfortunate experience with a car dealer. She asked me to post it here so that readers can give her advice. J.T. I’m sorry I’m not very familiar with car dealers (that’s why I never post about them) but hopefully someone reading this can help.
Please leave her a comment if you have any advice or suggestions.
My boyfriend got a car in May of this year and had several problems in terms of the information that was fed to him. Here’s the story:
The situation began on the day he visited the dealership and was introduced to a sales representative by the name X, the person responsible with helping out with his transaction process. Mr. X before signing any papers had provided him with confident understanding that the $1000.00 deposit would be refunded if for any reason he would not want to close off the deal. Trusting that Mr. X was an honest and loyal sales representative he signed the papers off for a lease. Approximately a week later, we returned to the dealership stating that he would want to receive the deposit back. We were then consulted by Mr. Xâ€™s manager who stated we were unable to do so and cannot even forfeit the deposit.
We had originally wanted to purchase this vehicle under a financing plan but was advised that the price to lease was a cheaper and smarter method to obtain the Mazda 3. Mr. X had made it clear that during anytime within the lease period he was qualified to switch to a financing program. At the end of November this year, he decided it was time for me to switch to the financing plan. He had phoned back to the dealership who advised him that he would need to call the head office to obtain this information. Once he had contacted the head office they told him only the dealership would be able to provide him with this information. This processing of calling head office suggested by Agincourt Mazda had occurred twice before he was told by the dealership he was not qualified to be on a financing plan.
He has emailed the head office and been told he will get a response soon. But from all those lies, I’m not sure what a ‘response’ would be like. I hope it is not a “We are sorry” and done deal.