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Cashiers should do this more often!
26 responses to “Cashiers should do this more often!”
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Haha yes it totally needs to happen more often!!!
I mean if NO one is there, then fine, it’d be more efficient for you to go to an empty line.
Everyone else in the line would back the cashier anyway.
It’d be nice if there was an express lane for 1 to 2 items though… when I shop at T&T they always have a customer service counter where people go to buy like…1 item and don’t want to wait forever.
If I walked into a line with a head of lettuce, 5 cans of cat food (5 for $3.00), 2 bottles of pop (2 for $3.00) & 4 TV dinners (4 for $10)…will that be over 10 items? I’ve never seen a full cart go through an express lane…ever. People are just a bit persnickity when someone elses cart count is over 10 but it ok for them to squeeze through when they consider the three watermelons in their grocery cart (along with other items) to be counted as one when it’s not on sale.
They should just have more self checkouts.
self check-outs take jobs away from people its disgusting when people support that i’d reather wait 15 minutes in line for 1 thing then use self-checkouts and have someone’s hours cut especially when most workers have kids
In answer to John, yes… You would be considered over the 10 items or less lane. You would have 12 items – whether any of those items are the same, on sale in groups, or not. I’ve often seen many people completely ignoring the express rules – including an incident described by this shopper (she had even been so brazen as to open one of her packages and eat it while in line). I wish someone would have said something to her. The express lanes are there for a reason. As a common courtesy, everyone should abide by them.
wow
thats impressing
Except for if that customer went to the store manager the cashier would of been in a world of trouble.
jennifer dowhan says…October 21, 2010 at 7:18 pm “self check-outs take jobs away from people its disgusting”
——-
Ever use an ATM, online banking, self-serve gas station….
There are pros and cons to this situation. If the store is 30 min. from closing, there can be only one checkout left open and it is usually the express one in the Food Basics store I frequent. Now, if only two tills are open, one regular and one express, yes it would be great for the cashier in express to do the above and ask which 10 would be purchased. But most cashiers do not want to risk flack from customers who might escalate the matters to the duty manager. Cashiers get lots of hassles and sometimes they ignore things to get through their shifts–stand on a hard floor for hours and see how your mood droops.
If all stores would support cashiers to do the right thing and enforce the 10 item limit or the more likely cart dashers to an emptier lane despite the cashier clearly asking to help the NEXT person in line…At my local Shoppers, the cosmetics staffer sometimes comes up to the next customer in a long lineout at the only till open and offers to ring him or her in at her counter. That is good and identifies the next person in line too.
HA Ha love it
Ive had cshiers in the express lane call me over even though I have tons because they had noone. Then someone will come in line behind me and be all rude even though the cashier asked me to come over.
like start a movement… if the person in front of you has a full cart, walk out of the store and just leave your cart in the line.. they might notice.. creates jobs putting it all back
I honestly do not feel that having the self-checkouts cuts jobs. I wouldn’t be surprised if they are paid more. I know that you don’t learn self-checkouts first because you need to be ultra observant. In fact, I prefer to use self-checkouts so I can be slow and watch the price of the scanned items. It’s great that cashiers are fast, but not all know all the sales.
The comment about self-checkouts taking jobs away from people is a bit of a narrow view of the world. Yes, there is the potential for cashiers to lose their jobs. However, the amount of work needed to develop (hardware, software, services) and maintain (services) the self-checkout system, plus the underlying supporting infrastructure (database, network, etc.) probably results in more higher-paying jobs overall for the economy. In the ideal situation, the cashiers who could lose their jobs should be skilled-up to be able to support the new system, but I realize that doesn’t happen. So it depends on how macro or micro of a view you want. Yes, it may be crappy for some cashiers but for the economy overall (higher-paying jobs = more income taxes, more spent in the economy, etc.) it may be better. Canada is trending to becoming a knowledge economy.
Note: I’m not an expert in economics and there are likely a ton of flaws in what I just stated, so feel free to pick it apart and add to it. I came up with it during the time I saved paying for light bulbs myself in the self-checkout in Home Depot.
I worked at Sobeys once, when I was younger, in the “customer service” area…which as we all know, can double for a checkout (sans checkout belt).
Once I had a lady come up with a full cart, and it wasnt that I was busy, it was that I had no room on my counter for her groceries, nor did I have anywhere to put them after I was done packing them into bags. I asked her to switch tills, and my manager lost it on me. Apparently, signs mean nothing, and inconvience is not important for other customers as long as the one who is being IGNORANT is happy.
I quit shortly thereafter, and will never EVER take more than about 5 items through an express, or to customer service. People who have 2 items, generally are in a much bigger hurry than I am with my full cart, and I have no problem letting those who need to rush….rush.
I was once at Wal-Mart and the store was closing. I had I think about 15 items but the only cashiers in view were in the 1-10 item sections. I got there, and the cashier said, “You’ll have to go over to the regular checkouts.” To which I replied, “I was going to, but there’s no one over there.”
She looked over, saw a person just turning the light on above their register, but then let me go through anyway.
I was @ Canadian Tires last week and my god the lady that was helping the ‘self-checkouts’ was almost pulling her hair out. Everybody thinks it’s faster doing it themselves, but don’t realize that they have no clue what they r doing. So they wave this lady down to get help and that created more wait time. There were 4 self checkouts and she was going to all of them to help, collect coupons, scanning items that won’t scan. Oh man, the stress she was in was horrible- serving 4 different customers all at the same time. That’s the picture of cutting labour cost.
Moral of the story… pls don’t torture the poor ladies working @ the self serve checkouts, intentionally or not. And self serve checkouts are not always faster.
Maybe teaching in Canada is the pits. People can not read signs or count..
I think some people are special and we should find the time for them. It is like chill out man, if you have a problem with the person in the line with the full cart, talk to them.. but talk slow…. they are special
I’m sure that lady wasn’t “ignoring” the sign. For the most part, I think people just play dumb/”I don’t understand English” to see if they can get away with things.
(YES, I work in retail.)
Cashiers WANT to do this more often .. but the only problem is that that the management ( store manager ) or head office don’t support them when they do something like this …the customers also know this , hence they abuse the system a lot .
The stores bend over backwards when it comes to customers .. & support the customer even when he/she is wrong & don’t support the cashier when he/she is right .. hence the cashiers are scared of losing their job or getting into trouble & keep their mouth shut even when they are right .
Some stores take ” The Customer Is Always RIGHT ” mentality tooooo far hence lot of rude/obnoxious customers get away with lot of Stuff & sometimes I really feel bad for the store staff / cashiers .
[quote]Some stores take ” The Customer Is Always RIGHT ” mentality tooooo far hence lot of rude/obnoxious customers get away with lot of Stuff & sometimes I really feel bad for the store staff / cashiers .[/quote]
Yes, you got the point! Some managers/owners think nothing about the staff because the higherups don’t want to risk an angry customer, even if what the customer wants is contrary to what staff were taught by the same higherups! Small businesses have it harder if they are independent and not part of a chain, but only one person (owner) comes to mind who’d stand up for staff-the others in retail where I have worked, rolled on the staff for such customers.
Loved the cashiers’ response! hahaha
Let’s just get rid of the “grey” areas, and stick to the rules. It would be much simpler. 1-10 items….count, then line up at the correct till. The cashier was totally correct in what she did without being rude.
I think what we need is coupon lanes lol
At the end of the day, the customer either deliberately ignored the express checkout or didn’t see it.
Depends on the retailer’s level of service expectations trained to their employees…”Customers are always right”. Is still the service expectation that all customers believe they are ‘right’ when at times they make mistakes. Is it the employee’s right to ask the customer…”Did you see that you are in the express checkout with a limit ?” Because of ignorant customers, employees are not allowed to ask that question for fear of customer’s reaction and “Can I speak to your Manager?”….sheesh. At the end of the day….respect wins out over all. Customers to respect employees at the same time…employees need to respect customers. Too often I see no respect both ways. This would solve majority of the customer service stories we hear all too often.
I’ve actually been sent away from the check-out once when it was 5 min until closing, and the express lane was the only check out open!
I agree that a person shouldn’t go thru when there are other checkouts available!
(When this happened, I just told her to call someone to open another check out. I eventually got all my stuff after a lot of grumbling from cashiers).
To the person that said “self checkouts results in higher paying jobs for developing (hardware, software.” “maintain the underlying supporting infrastructure (database,etc.) probably results in more higher-paying jobs overall for the economy”.
Are you aware a great number of these types of jobs are offshored to places like India? Money flowing out of our country can’t help our economy.
People need to realize that a full shopping cart does not imply more than 16 items. One day, I was in the express line (16 or less items). I had 14 items (a lot of them being big items) and 2 people behind me complained out loud. One guy even had the nerve to move ahead of me. I told them to go ahead and count the items. And I told the guy to *#$@ %**. Scanning a big item takes about the same time as scanning a small item. Some people need to stop feeling like others are out there to take advantage of them.