Chapters: Have you heard about Heather’s Guarantee?


Heather Reisman, Chapters/Indigo’s CEO and Chief Book Lover, wants to get you reading. She’s so sure you’ll like the books she’s picked out that she’s giving you a 100% money back guarantee!

While not exactly “savings”, Chapters is giving you the chance to experience a good number of books absolutely risk free. If you don’t like them you can get back every penny of the cost. The details from their returns and exchanges policy;

“Every Heather’s Pick item is a guaranteed great read, so you may return any Heather’s Pick item at any time after purchase, in any condition, for a full refund. This guarantee is good for both Store and Online purchases. Proof of purchase is still required for the return. Returns more than 30 days after purchase will need to be returned to a Chapters, Indigo, or Coles store for processing.”

Click here to check out all of Heather’s Picks.

3 responses to “Chapters: Have you heard about Heather’s Guarantee?”

  1. hm says:

    oh jeez, i wonder how many @$$hats are going to just return the books to get their money back. i hope they utilize libraries instead.

  2. I have been absent for a while, but now I remember why I used to love this web site. Thanks, I will try and check back more often. How frequently you update your site?

  3. Denise B says:

    I have just tried to return a ‘Heather’s Pick’, within 30 days, with my receipt and the book is unread, as I received the book as a gift for Valentines. I was told that I could not get a full refund, only an in store credit. Why is that?


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