I always thought Porter Airlines’ customer service was first class, but looks like it’s going downhill. I came across an interesting article in the Ottawa Citizen about a woman (Janet) who had to share her Porter airline seat with a obese person because that obese person didn’t fit in her own seat.
She figures the woman’s spine was where the middle armrest comes down when in use. The woman also needed a belt extender to be able to buckle up.
Janet did not complain during the flight but afterwards she contacted Porter Airlines and asked for a full refund but Porter Airlines refused and offered her a $100 Gift Card on a future flight.
I think that the least Porter could have done was give her back her money. But this situation should not have happened in the first place. If someone cannot fit into a single seat then they should pay for 2 seats, sit comfortably and not bother others. Passengers should not be expected to travel with someone occupying part of their seat during the flight; or at least that’s how I personally feel about this. It’s uncomfortable, annoying, unfair and disgusting. If this had happened to me I would have refused to occupy half a seat on the spot and would not have waited till the flight was over to complain.
What would you have done?