One of our forum members recently posted a thread about an FTD.com delivery that was not up to par at all. There were NO roses in her arrangement, and the flowers were already dying. Instead of an acceptable replacement to the roses they put that green leafy thing that looks like a catepillar ate half of it. Our member is still waiting after over a week of phone tag for a replacement. It was to celebrate Chinese New Year for her and her family. Her thoughts on this? It is like sending someone Christmas tree on Jan 8th to replace the dead tree you sent on Dec 24th.
I understand that FTD sends the information to the nearest participating floritst. But is there no quality control? This is completely unacceptable. I personally have had a few decent experiences with FTD.com and a few bad ones, including non delivery for no reason. As far as I’m concerned this customer deserves a full refund AND replacement flowers. An apology needs to go along with this.
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